---
title: "Corporate IT Service Management (ITSM)"
ocid: "ocds-b5fd17-7338e1ac-4ec9-4a83-bca2-15196675bdb2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7338e1ac-4ec9-4a83-bca2-15196675bdb2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7338e1ac-4ec9-4a83-bca2-15196675bdb2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7338e1ac-4ec9-4a83-bca2-15196675bdb2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ATTAIN"
published: "2023-02-27"
---

# Corporate IT Service Management (ITSM)

Buyer: ATTAIN  
Current stage: Award  
OCID: ocds-b5fd17-7338e1ac-4ec9-4a83-bca2-15196675bdb2

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## Summary

The Attain organisation has awarded a contract for Corporate IT Service Management (ITSM) to NHS Arden and Greater East Midlands Commissioning Support Unit (AGEM CSU) for Mid and South Essex. The contract is valued at 938,980 GBP and was awarded through a Negotiated procedure without prior publication. The contract period spans from 1st July 2023 to 30th June 2024, with a tender end date of 6th January 2023. The procurement is classified under network management software services for the Health Systems Services Framework, and the delivery address is in Basildon, East of England, United Kingdom.

This contract for Corporate IT Service Management presents an opportunity for suppliers within the network management software services industry, particularly those experienced in delivering services within the NHS framework. The procurement method follows a limited process without prior publication, offering continuity of services for corporate users across Mid and South Essex. Businesses capable of managing critical mobilisation and transition risks, including workforce and system transfers, would be well-suited for this negotiated procedure. The focus here is on maintaining Business as Usual (BAU) services during a significant state of transition within the Mid and South Essex Integrated Care Board.

## Notice

This contract notice follows a Voluntary Ex Ante notice published of NHS Mid and South Essex Integrated Care Board ("the ICB") intention to award a 12-month contract term, with the option to extend the contract for up to an additional 12-month period, for the provision of Corporate IT Service Management across Mid and South Essex. It is MSE ICB's intention to award this contract to the existing supplier, NHS Arden and Greater East Midlands Commissioning Support Unit (AGEM CSU) for the provision of Corporate IT Service Management to Mid and South Essex integrated Care Board. The national guidance confirms that Commissioning support units (CSUs) operate within the NHS family across England, providing services that have been independently evaluated for quality and value for money. The expectation is that CSUs will continue to develop as trusted delivery partners to ICSs, providing economies of scale. Nationally NHS England have put in place a moratorium to protect core CSU services whilst clinical commissioning groups (CCGs) are dissolved and transitioned to ICB. No definitive date has been given for when the protected status will end. The ICB have concluded that there is an unacceptable risk associated with change of service provision whilst the system is in a significant state of transition and valuable resources must be duly focused on ensuring Business as Usual (BAU) services and steady state across the new MSE ICB. The ICB deem that the incumbent provider is the only technically capable provider to deliver the services within the timescale and budget available. Additionally, there is insufficient time to complete a robust contract mobilisation, involving critical mobilisation and transition risks including workforce and transfer of data and systems, which is estimated to require 12+ months to implement in a robust and safe manner, based on previous experience. In the face of current ICB transition environment and in the absence a longer mobilisation period, no reasonable alternative or substitute exists. MSE ICB have decided that the best solution to ensure that corporate users across Mid and South Essex benefit from Corporate IT Service Management is to ensure continuity of service provision with the existing supplier, who is uniquely placed to successfully deliver Corporate IT Service Management in accordance with the NHS England Moratorium and the available timescales. As such the ICB propose to award a contract to AGEM CSU for the provision of Corporate IT Service Management, service delivery (with the option to extend by a further 12 months). The contracting authority will award the contract utilising the NHS supply of goods and provision of service, with similar contract mechanisms utilised within the Health Systems Services Framework (HSSF).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a768b402-32df-4ec1-8ad1-d63bdbe688e2 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Negotiated procedure without prior publication (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Feb 2023 |
| Submission deadline | 7 Sep 2022 |
| Future notice date | Not specified |
| Award date | 6 Sep 2022 |
| Contract period | 30 Jun 2023 - 30 Jun 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £938,980 |
| Lots value | Not specified |
| Awards value | £938,980 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ATTAIN |
| Locality | BASILDON |
| Post town | Southend-on-Sea |
| Postcode | SS14 3HG |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH37 Essex Thames Gateway |
| Local authority | Basildon |
| Electoral ward | Fryerns |
| Westminster constituency | Basildon and Billericay |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72511000 - Network management software services

## Release History

- 27 Feb 2023 at 15:11 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a768b402-32df-4ec1-8ad1-d63bdbe688e2
- 27 Feb 2023 at 14:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a768b402-32df-4ec1-8ad1-d63bdbe688e2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a768b402-32df-4ec1-8ad1-d63bdbe688e2
  27th February 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.midandsouthessex.icb.nhs.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7338e1ac-4ec9-4a83-bca2-15196675bdb2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7338e1ac-4ec9-4a83-bca2-15196675bdb2.json.