---
title: "Service Desk Provision"
ocid: "ocds-b5fd17-73475c0c-784e-4f7c-83bb-b8e9280da620"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-73475c0c-784e-4f7c-83bb-b8e9280da620"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-73475c0c-784e-4f7c-83bb-b8e9280da620.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-73475c0c-784e-4f7c-83bb-b8e9280da620.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "PENSION PROTECTION FUND"
published: "2023-08-21"
---

# Service Desk Provision

Buyer: PENSION PROTECTION FUND  
Current stage: Award  
OCID: ocds-b5fd17-73475c0c-784e-4f7c-83bb-b8e9280da620

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## Summary

The Pension Protection Fund has awarded a contract for the provision of Service Desk, which includes first and second line support for IT services. The contract, valued at GBP 1,002,481, was awarded to LITTLE FISH (UK) LIMITED. The procurement method used was selective, and it involved calling off from a framework agreement. The contract period is from June 14, 2023, to June 13, 2027.

This opportunity for business growth is suitable for companies providing IT services, consulting, software development, and technical computer support services. The procurement process was completed on June 13, 2023, with a tender period ending on the same date. The contract is located in London, United Kingdom, with a delivery postal code of CR0 2NA. Companies with expertise in automation, self-service, and innovation are well-suited to compete in this contracted service provision.

## Notice

The supplier will provide a 24/7 service desk provision. This includes first and second line support for all PPF employees through a number of channels - email, live chat, phone, via a shared Pod of resource, as well as the IT Service Management Ivanti tool to manage Incidents and Service Requests. Professional services has been included to incorporate more development of automation, self service and innovation which will be agreed through statement of works.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a80b7b15-fbdf-491b-86b7-eae7cebec3fb |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Aug 2023 |
| Submission deadline | 13 Jun 2023 |
| Future notice date | Not specified |
| Award date | 12 Jun 2023 |
| Contract period | 13 Jun 2023 - 13 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,002,482 |
| Lots value | Not specified |
| Awards value | £1,002,481 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PENSION PROTECTION FUND |
| Locality | CROYDON |
| Post town | Croydon |
| Postcode | CR0 2NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI62 Croydon |
| Local authority | Croydon |
| Electoral ward | Fairfield |
| Westminster constituency | Croydon West |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LITTLE FISH (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72610000 - Computer support services
- 72611000 - Technical computer support services

## Release History

- 21 Aug 2023 at 14:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a80b7b15-fbdf-491b-86b7-eae7cebec3fb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a80b7b15-fbdf-491b-86b7-eae7cebec3fb
  21st August 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.ppf.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-73475c0c-784e-4f7c-83bb-b8e9280da620. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-73475c0c-784e-4f7c-83bb-b8e9280da620.json.