---
title: "Local Authority CRM System"
ocid: "ocds-b5fd17-7350b6be-29c9-4aeb-8a60-b1e7619d6d13"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7350b6be-29c9-4aeb-8a60-b1e7619d6d13"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7350b6be-29c9-4aeb-8a60-b1e7619d6d13.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7350b6be-29c9-4aeb-8a60-b1e7619d6d13.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CITY OF LONDON CORPORATION"
published: "2018-01-18"
---

# Local Authority CRM System

Buyer: CITY OF LONDON CORPORATION  
Current stage: Award  
OCID: ocds-b5fd17-7350b6be-29c9-4aeb-8a60-b1e7619d6d13

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7350b6be-29c9-4aeb-8a60-b1e7619d6d13)  
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## Summary

The City of London Corporation has successfully completed a procurement process for a Local Authority CRM System, which involved the provision of CRM software aimed at enhancing its functionalities as a local authority. This procurement falls within the software package and information systems industry category (CPV Code: 48000000). The contract, valued at £225,562, has a defined period commencing from 17 November 2017 and concluding on 16 November 2019. The tender process was initiated earlier, with the tender period ending on 22 September 2017, marking a significant phase in the procurement lifecycle.

This tender offers a valuable opportunity for businesses specialising in CRM software solutions and related services, particularly for small and medium-sized enterprises (SMEs) that can provide innovative and effective technological approaches. The successful supplier, Firmstep Ltd, demonstrates the potential for both established and emerging firms to engage in public sector contracts. Companies looking to expand into local authority projects should consider aligning their capabilities with the needs expressed in this solicitation, as they can play a crucial role in aiding local governance through technology-driven solutions.

## Notice

Provision of CRM software to aid the City of London in its capacity as a Local Authority.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1a20abfa-2200-4332-88c2-20f2380e7153 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jan 2018 |
| Submission deadline | 22 Sep 2017 |
| Future notice date | Not specified |
| Award date | 2 Jan 2018 |
| Contract period | 17 Nov 2017 - 16 Nov 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £225,562 |
| Lots value | Not specified |
| Awards value | £298,677 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CITY OF LONDON CORPORATION |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC2P 2EJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Clerkenwell |
| Westminster constituency | Islington South and Finsbury |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FIRMSTEP |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 18 Jan 2018 at 16:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1a20abfa-2200-4332-88c2-20f2380e7153

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1a20abfa-2200-4332-88c2-20f2380e7153
  18th January 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7350b6be-29c9-4aeb-8a60-b1e7619d6d13. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7350b6be-29c9-4aeb-8a60-b1e7619d6d13.json.