---
title: "CRM System Support"
ocid: "ocds-b5fd17-736112dc-ecf9-4e26-ade7-4733935e6716"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-736112dc-ecf9-4e26-ade7-4733935e6716"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-736112dc-ecf9-4e26-ade7-4733935e6716.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-736112dc-ecf9-4e26-ade7-4733935e6716.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GAMBLING COMMISSION"
published: "2021-04-15"
---

# CRM System Support

Buyer: GAMBLING COMMISSION  
Current stage: Award  
OCID: ocds-b5fd17-736112dc-ecf9-4e26-ade7-4733935e6716

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-736112dc-ecf9-4e26-ade7-4733935e6716)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-736112dc-ecf9-4e26-ade7-4733935e6716.json)

## Summary

The Gambling Commission is conducting a procurement process titled "CRM System Support," aimed at providing software support services. The procurement is in the Award stage, having concluded the tender period on 26 March 2021. The total contract value is £40,000, with an awarded amount of £32,000 to ATOS IT Services UK Limited. The contract period is set to run from 1 April 2021 to 31 March 2022. This procurement is classified under CPV code 72261000 and is located in Birmingham, England.

This tender presents an opportunity for small and medium-sized enterprises (SMEs) particularly skilled in software support services to engage with a prominent organisation in the public sector. Companies that specialise in customer relationship management systems and have proven experience in delivering support services would be well-positioned to compete in this procurement. The direct procurement method used here, a single tender action below the threshold, indicates a streamlined process that may favour agile solutions from SMEs, enhancing their visibility and growth potential in the market.

## Notice

Customer Relationship Management (CRM) System Support

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cb9222a5-9f20-4f3e-a82f-7c5276e66571 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Apr 2021 |
| Submission deadline | 26 Mar 2021 |
| Future notice date | Not specified |
| Award date | 26 Mar 2021 |
| Contract period | 31 Mar 2021 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,000 |
| Lots value | Not specified |
| Awards value | £32,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GAMBLING COMMISSION |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B2 4BP |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ATOS IT SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 15 Apr 2021 at 07:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cb9222a5-9f20-4f3e-a82f-7c5276e66571

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cb9222a5-9f20-4f3e-a82f-7c5276e66571
  15th April 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.gamblingcommission.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-736112dc-ecf9-4e26-ade7-4733935e6716. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-736112dc-ecf9-4e26-ade7-4733935e6716.json.