--- title: "Contact Centre Support Officer - Adults" ocid: "ocds-b5fd17-7365c557-3aa5-43c8-b69a-ed7dc7be411a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7365c557-3aa5-43c8-b69a-ed7dc7be411a" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7365c557-3aa5-43c8-b69a-ed7dc7be411a.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-7365c557-3aa5-43c8-b69a-ed7dc7be411a.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2024-04-02" --- # Contact Centre Support Officer - Adults Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-7365c557-3aa5-43c8-b69a-ed7dc7be411a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7365c557-3aa5-43c8-b69a-ed7dc7be411a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7365c557-3aa5-43c8-b69a-ed7dc7be411a.json) ## Summary The Sandwell Metropolitan Borough Council has initiated a tender process for the provision of Contact Centre Support Officer - Adults services. The procurement is classified under recruitment services and is open to bidders below the threshold. The tender's closing date is on Friday 5th April 2024 at 2pm. The contract period is set to commence on 15th April 2024 and will run until 31st August 2024. The location for service delivery is at Independent Living Centre, 100 Oldbury Road, Smethwick, B66 1JE. This tender opportunity provides a chance for businesses experienced in providing contact centre support services to local communities to secure a contract with the Sandwell Metropolitan Borough Council. Suitable companies with expertise in contact centre operations, customer service, and IT skills are encouraged to participate. The procurement method, an open procedure, offers an inclusive opportunity for interested parties to engage and tender their services, contributing to the local government's social care initiatives for adults in the West Midlands region of the United Kingdom. ## Notice Job Title: Contact Centre Support Officer Rate of Pay: ?12.18 per hour Hours: 37 hours Location: Independent Living Centre, 100 Oldbury Road, Smethwick, B66 1JE Start Date: ASAP Contract type: Agency Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: A standard DBS check is required for this role. Inside IR35. Candidates must please have a DBS check in place to avoid delay. We are looking for Contact Centre Support Officers to join the Adult Social Care (Enquiry Team) on an agency basis, with potential placement up to 31 March 2024. The post involves delivering an enhanced customer experience that promotes wellbeing to local people in their local communities. The ideal candidate will have experience of working within a busy Contact Centre environment and will need to: o deal with incoming calls and process requests for service from all customer enquiries across multiple channels, o be an active Listener, with clear communication skills, o have excellent IT skills as the role requires the use of numerous systems and applications. You must have GSCE English and Maths or equivalent qualifications. For further information on duties and responsibilities required please refer to the Job Description and Personnel Specification. Please can agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You must also include your agency on cost details to each submission. Stated rates must be inclusive of all known costs. Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Closing Date: Friday 5th April 2024 at 2pm Additional information: The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on 'Tenders' to list all the current opportunities. Once you have found the relevant opportunity you should click on 'View Details' in order to Express Interest. Closing date for submission of quotations is Friday 5th April 2024 at 2pm Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f0d8cef6-b799-411f-a367-bd72bf632e1a | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 2 Apr 2024 | | Submission deadline | 5 Apr 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 15 Apr 2024 - 31 Aug 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £5,683 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B70 8SZ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | West Bromwich Central | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79600000 - Recruitment services ## Release History - 2 Apr 2024 at 08:44 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f0d8cef6-b799-411f-a367-bd72bf632e1a ## Documents - https://www.contractsfinder.service.gov.uk/Notice/f0d8cef6-b799-411f-a367-bd72bf632e1a 2nd April 2024 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7365c557-3aa5-43c8-b69a-ed7dc7be411a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7365c557-3aa5-43c8-b69a-ed7dc7be411a.json.