---
title: "Research into passengers' awareness of planned disruption"
ocid: "ocds-b5fd17-73905079-adca-11e6-9901-0019b9f3037b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-73905079-adca-11e6-9901-0019b9f3037b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-73905079-adca-11e6-9901-0019b9f3037b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-73905079-adca-11e6-9901-0019b9f3037b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFFICE OF RAIL AND ROAD"
published: "2017-05-12"
---

# Research into passengers' awareness of planned disruption

Buyer: OFFICE OF RAIL AND ROAD  
Current stage: Award  
OCID: ocds-b5fd17-73905079-adca-11e6-9901-0019b9f3037b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-73905079-adca-11e6-9901-0019b9f3037b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-73905079-adca-11e6-9901-0019b9f3037b.json)

## Summary

The OFFICE OF RAIL AND ROAD, based in London, recently completed a tender entitled "Research into passengers' awareness of planned disruption." This project falls under the category of business services, specifically focusing on law, marketing, consulting, recruitment, printing, and security. The tender was published on 14th November 2016, with a completion date set for 2nd December 2016. The contract for this study began on 21st December 2016 and concluded on 5th May 2017. The procurement was initiated as a tender process, with a total contract value of £70,000, and required bidders to propose innovative methodologies for market research, especially regarding passenger awareness of rail service disruptions.

This opportunity presents significant growth potential for consulting firms, market research agencies, and companies specialising in transportation analysis. Businesses with expertise in designing research methodologies, especially those experienced in quantitative data analysis and passenger behaviour studies, would be particularly well-suited to participate. Other interested parties should prepare to leverage their skills in stakeholder engagement and data collection to address complex issues around customer awareness in the rail sector.

## Notice

The aim of this study is to update ORR's understanding of passenger awareness of planned rail service disruption including how and when passengers become aware of possessions. The consultants is to undertake market research to derive robust quantitative estimates regarding the timing and of level passenger awareness of planned disruption. This research will be used to inform our policy on incentivising Network Rail to notify operators sufficiently early regarding planned service disruption. Methodology This is a difficult area requiring expert questionnaire design. A key difficulty is obtaining information regarding passengers that in the event of planned disruption would not travel by rail. We leave it open to applicants to propose their methodological approach, but it should be set out in some detail so that we can assess the robustness of the proposals. For example, we think that combining the following two approaches has merit in helping estimate passenger awareness levels and timing: * Under the first approach, passengers undertaking journeys subject to planned disruption would be interviewed. They would be asked about how and when they became aware of the disruption (and the implications of the disruption for their journey), including when they booked their journey. * A complementary second approach would focus on interviewing people who had recently undertaken an undisrupted rail journey, for representative rail journeys. This could be either by surveying passengers on undisrupted trains or using an existing panel focusing on people that had recently undertaken an undisrupted train journey. They would be asked general questions about how they plan and book their rail journeys (e.g. via an internet search). The analysis of when and how passengers purchase tickets could also be enhanced with a separate analysis of timing associated with ticket sales data. Potentially, this survey could contain questions related to passengers' recent experience of disrupted train services. These questions could, for example, ask about passengers' behavioural responses to that disruption. Stated preference surveys might also be used. The findings from the market research would feed into the analysis to estimate passenger awareness levels about forthcoming possessions. Additional information: Prospective bidders are strongly advised to register their interest on our tendering portal early in order to receive any further notifications regarding this ITT. Bidders should upload clarification questions and proposals by the time/date set out in the tender documentation. Please note, under no circumstances should prospective bidders contact ORR members of staff directly in relation to this tender - all communication should be through the tendering portal.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0d42742d-d471-422b-af53-b0a1d34e7100 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 May 2017 |
| Submission deadline | 2 Dec 2016 |
| Future notice date | Not specified |
| Award date | 16 Dec 2016 |
| Contract period | 19 Dec 2016 - 5 May 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £70,000 |
| Lots value | Not specified |
| Awards value | £65,459 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFFICE OF RAIL AND ROAD |
| Locality | LONDON |
| Post town | Central London |
| Postcode | WC2B 4AN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AECOM |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 12 May 2017 at 13:04 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0d42742d-d471-422b-af53-b0a1d34e7100
- 18 Nov 2016 at 20:16 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/208b5cd5-5f43-455a-8e69-8071870c0bda

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0d42742d-d471-422b-af53-b0a1d34e7100
  12th May 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/208b5cd5-5f43-455a-8e69-8071870c0bda
  14th November 2016 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ca4c39eb-4318-457d-b1fd-7fa28478cce0
  Form of Agreement
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/47e7dce4-58db-4969-81dd-b4ca1ba2065f
  ITT
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b5de44d1-5914-449c-bdc5-ee4dde712586
  Joining instructions for ORR's eTendering Portal
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/55fbf6e9-4eca-45ba-aa1e-92077d522411
  Disclaimer
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9e32d80a-64d1-4c5d-adc7-cf2c3addbd7e
  Form of Tender
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b1ee7dd4-b1d9-4e02-bc16-f936bcbd0002
  Form of Agreement
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b75b8026-5fe3-41e4-a5ff-789b6eaf6c2b
  ITT
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/be28a6e6-e7d8-4a4d-a79e-4d60f4019a69
  Joining instructions for ORR's eTendering Portal
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/078f72cd-46d1-4888-affd-e44b1c30e22d
  Disclaimer
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/45ec84ce-e8bb-4f95-90c4-e4e58e53e12f
  Form of Tender

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-73905079-adca-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-73905079-adca-11e6-9901-0019b9f3037b.json.