---
title: "Contract for the Supply and/or Installation of a Unified Communications Telephony System"
ocid: "ocds-b5fd17-73936904-864c-46f5-ab1a-d1e03b86903b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-73936904-864c-46f5-ab1a-d1e03b86903b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-73936904-864c-46f5-ab1a-d1e03b86903b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-73936904-864c-46f5-ab1a-d1e03b86903b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE UNIVERSITY OF BIRMINGHAM"
published: "2019-02-14"
---

# Contract for the Supply and/or Installation of a Unified Communications Telephony System

Buyer: THE UNIVERSITY OF BIRMINGHAM  
Current stage: Award  
OCID: ocds-b5fd17-73936904-864c-46f5-ab1a-d1e03b86903b

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## Summary

The University of Birmingham has recently completed a procurement process for the supply and/or installation of a Unified Communications Telephony System, classified under telecommunications services. The award was given to CAE Technology Services Limited, with a contract value of £10 million and a minimum value of £1.3 million. The contract period runs from 7th February 2019 to 6th February 2024, following a selective procurement method that utilized a restricted procedure. The tender period ended on 1st November 2018, and the delivery address is located in Birmingham, England (postcode B15 2TT).

This tender presents significant opportunities for businesses specialising in telecommunications and unified communications technology solutions. Companies with expertise in telephony systems, contact centre software, and modern communication platforms would be well-suited to compete in future tenders. As the University seeks to enhance functionality and reduce operational risks by replacing outdated systems, businesses that can offer innovative and resilient solutions are likely to find a favourable environment for growth in this sector.

## Notice

The University of Birmingham has awarded a contract to replace the current Telephony system and Contact Centre software. The maintenance element of the contract will be for five years. The current phone system is a Mitel MX-One with Solidus Contact Centre software. The original Line Interface Modules (LIMs) were installed in 1996 and an upgrade to version 4.1 with a server based IP backbone was carried out in October 2010. The current system supports approximately 6,600 digital handsets and up to 1,000 analogue connections. The key objective of the Unified Communications (UC) Project is to; 1) Provide flexible enhanced UC functionality to Staff and Students of the University. 2) Reduce risk of System failure by removing an old system and building a modern resilient platform. 3) Reduced direct cost of System ownership and reduce indirect costs in handling communications within the University.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/04455551-691e-467f-9113-78e52c08a5e5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Feb 2019 |
| Submission deadline | 1 Nov 2018 |
| Future notice date | Not specified |
| Award date | 1 Nov 2018 |
| Contract period | 7 Feb 2019 - 6 Feb 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £10,000,000 |
| Lots value | Not specified |
| Awards value | £10,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE UNIVERSITY OF BIRMINGHAM |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B15 2TT |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Edgbaston |
| Westminster constituency | Birmingham Edgbaston |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAE TECHNOLOGY SERVICES |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 14 Feb 2019 at 11:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/04455551-691e-467f-9113-78e52c08a5e5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/04455551-691e-467f-9113-78e52c08a5e5
  14th February 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-73936904-864c-46f5-ab1a-d1e03b86903b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-73936904-864c-46f5-ab1a-d1e03b86903b.json.