---
title: "Contact Centre Technology Services (CCTS) Programme Delivery (con_13258)"
ocid: "ocds-b5fd17-73a51763-adb3-4562-ba54-436fc384d58c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-73a51763-adb3-4562-ba54-436fc384d58c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-73a51763-adb3-4562-ba54-436fc384d58c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-73a51763-adb3-4562-ba54-436fc384d58c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR EDUCATION"
published: "2022-03-11"
---

# Contact Centre Technology Services (CCTS) Programme Delivery (con_13258)

Buyer: DEPARTMENT FOR EDUCATION  
Current stage: Award  
OCID: ocds-b5fd17-73a51763-adb3-4562-ba54-436fc384d58c

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## Summary

The procurement process involves the Department for Education, which is seeking to deliver the Contact Centre Technology Services (CCTS) Programme. This initiative aims to provide professional transformation programme management services in the IT services sector, specifically within England. The procurement method used is selective, following a call-off from a framework agreement. The contract has a value of £28,600 and spans from 10 March 2022 to 13 May 2022, with the tender period having closed on 24 February 2022.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) that specialise in IT consulting, software development, and support services. Businesses that can effectively manage and deliver technology transformation initiatives may find this project particularly relevant. Companies experienced in user communication and engagement processes would also be well-suited to compete for similar contracts, enabling them to contribute to the development of the Department for Education's contact centre capabilities.

## Notice

"Contact Centre Technology Services (CCTS) Provision of professional Transformation Programme Management services to provide enablement and delivery of the departmental contact centre capabilities as a Common Component. Capabilities include, but not limited to: - Programme Management - Delivery Management - User Communication/Engagement"

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/682a3225-4fbc-4fd0-acb9-a45dd7a7a61f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Mar 2022 |
| Submission deadline | 24 Feb 2022 |
| Future notice date | Not specified |
| Award date | 3 Mar 2022 |
| Contract period | 10 Mar 2022 - 13 May 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £28,600 |
| Lots value | Not specified |
| Awards value | £28,600 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR EDUCATION |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 2WD |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | METHODS BUSINESS AND DIGITAL TECHNOLOGY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 11 Mar 2022 at 13:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/682a3225-4fbc-4fd0-acb9-a45dd7a7a61f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/682a3225-4fbc-4fd0-acb9-a45dd7a7a61f
  11th March 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.gov.uk/government/organisations/department-for-education/about/procurement

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-73a51763-adb3-4562-ba54-436fc384d58c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-73a51763-adb3-4562-ba54-436fc384d58c.json.