---
title: "PR2243 - Provision of Behavioural Science Approaches to Improving Casework Processes"
ocid: "ocds-b5fd17-73a74a7a-e6d9-4a13-a918-29e600cac650"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-73a74a7a-e6d9-4a13-a918-29e600cac650"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-73a74a7a-e6d9-4a13-a918-29e600cac650.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-73a74a7a-e6d9-4a13-a918-29e600cac650.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "PARLIAMENTARY AND HEALTH SERVICE OMBUDSMAN"
published: "2025-02-10"
---

# PR2243 - Provision of Behavioural Science Approaches to Improving Casework Processes

Buyer: PARLIAMENTARY AND HEALTH SERVICE OMBUDSMAN  
Current stage: Award  
OCID: ocds-b5fd17-73a74a7a-e6d9-4a13-a918-29e600cac650

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## Summary

The Parliamentary and Health Service Ombudsman has completed a procurement process titled "PR2243 - Provision of Behavioural Science Approaches to Improving Casework Processes" under the industry category of Research and Development services. The procurement, which took place in England, reached the award stage on 31st January 2025 with a total contract value of £64,200. The contract was awarded to Copy & TV Ltd, with the contract period starting on 5th February 2025 and ending on 31st March 2025. Key dates include the tender period ending on 27th January 2025, and the award notice published on 10th February 2025.

This tender presents significant opportunities for businesses specialising in research and development consultancy services, particularly SMEs, given the suitability criteria. The contract involves applying behavioural science to enhance casework processes, making it ideal for firms with expertise in market research and experimental development services. Winning such tenders can provide businesses with substantial growth through greater market exposure and the opportunity to work with prominent public sector organisations like the Parliamentary and Health Service Ombudsman.

## Notice

Provision of 'Behavioural Science Approaches to Improving Casework Processes' research to PHSO.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/23c799b9-ece6-4871-9df1-5dbb49d7a297 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Feb 2025 |
| Submission deadline | 27 Jan 2025 |
| Future notice date | Not specified |
| Award date | 31 Jan 2025 |
| Contract period | 5 Feb 2025 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £72,000 |
| Lots value | Not specified |
| Awards value | £64,200 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PARLIAMENTARY AND HEALTH SERVICE OMBUDSMAN |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M2 3HQ |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COPY & TV |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 73000000 - Research and development services and related consultancy services
- 73100000 - Research and experimental development services
- 73200000 - Research and development consultancy services
- 73300000 - Design and execution of research and development
- 79310000 - Market research services

## Release History

- 10 Feb 2025 at 13:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/23c799b9-ece6-4871-9df1-5dbb49d7a297

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/23c799b9-ece6-4871-9df1-5dbb49d7a297
  10th February 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.ombudsman.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-73a74a7a-e6d9-4a13-a918-29e600cac650. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-73a74a7a-e6d9-4a13-a918-29e600cac650.json.