---
title: "1819CSTDii Understanding customers who receive support through VCS organisations"
ocid: "ocds-b5fd17-73b7011e-c5ff-4dc0-82cc-f02e0c886149"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-73b7011e-c5ff-4dc0-82cc-f02e0c886149"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-73b7011e-c5ff-4dc0-82cc-f02e0c886149.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-73b7011e-c5ff-4dc0-82cc-f02e0c886149.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2019-07-23"
---

# 1819CSTDii Understanding customers who receive support through VCS organisations

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-73b7011e-c5ff-4dc0-82cc-f02e0c886149

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## Summary

The procurement process titled "1819CSTDii Understanding customers who receive support through VCS organisations" is conducted by H M Revenue & Customs, based in Salford, England. This project falls within the research services industry category (CPV 73110000) and was initiated through a mini-competition under the BEIS Research and Evaluation Framework. The tender period ended on 11th July 2019, with the awarded contract commencing on 12th July 2019 and concluding on 30th November 2019, amounting to £57,635.

This tender presents significant opportunities for businesses specialising in research services, particularly those with expertise in conducting in-depth interviews and analysing customer experiences within voluntary and community sector (VCS) organisations. Companies that can demonstrate a strong understanding of customer engagement and research methodologies would be particularly well-suited to compete for similar contracts, enabling them to grow their portfolios in public sector research initiatives.

## Notice

The aim of this research is to better understand customers who receive support through VCS organisations. The research will consist of 45 depth interviews with a range of customers who use VCS services to support them with their dealings with HMRC.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9cac340e-a073-4844-abcf-5c3849d407b5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Mini competition within Lot 3 of the BEIS Research and Evaluation Framework for suppliers who confirmed their interest in receiving HMRC research commissions. |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jul 2019 |
| Submission deadline | 11 Jul 2019 |
| Future notice date | Not specified |
| Award date | 10 Jul 2019 |
| Contract period | 11 Jul 2019 - 30 Nov 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £57,635 |
| Lots value | Not specified |
| Awards value | £57,635 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M3 5BS |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Blackfriars & Trinity |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IFF RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 23 Jul 2019 at 15:04 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9cac340e-a073-4844-abcf-5c3849d407b5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9cac340e-a073-4844-abcf-5c3849d407b5
  23rd July 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-73b7011e-c5ff-4dc0-82cc-f02e0c886149. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-73b7011e-c5ff-4dc0-82cc-f02e0c886149.json.