---
title: "Legal Aid Agency (LAA) Virtual Contact Centre (Telephony)"
ocid: "ocds-b5fd17-73be8536-0441-4c83-96b9-5cf05bb555fa"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-73be8536-0441-4c83-96b9-5cf05bb555fa"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-73be8536-0441-4c83-96b9-5cf05bb555fa.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-73be8536-0441-4c83-96b9-5cf05bb555fa.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE."
published: "2020-10-21"
---

# Legal Aid Agency (LAA) Virtual Contact Centre (Telephony)

Buyer: MINISTRY OF JUSTICE.  
Current stage: Award  
OCID: ocds-b5fd17-73be8536-0441-4c83-96b9-5cf05bb555fa

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-73be8536-0441-4c83-96b9-5cf05bb555fa)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-73be8536-0441-4c83-96b9-5cf05bb555fa.json)

## Summary

The Ministry of Justice is overseeing a completed procurement process for a Virtual Contact Centre (Telephony) service, valued at £321,625.80, classified under the software package and information systems category (CPV Code: 48000000). The tender, which was initiated as a selective procurement method, concluded its submission period on 31st March 2019, with the contract period spanning from 1st April 2020 to 31st March 2021. The service is to be delivered at a specified location in London, and the award notice was published on 21st October 2020.

This procurement presents significant opportunities for businesses, particularly small and medium-sized enterprises (SMEs), looking to expand their service offerings in telecommunications and software solutions. Companies with expertise in virtual communication systems and those capable of serving government contracts would find this tender appealing. The successful supplier, 8x8 UK Limited, exemplifies the type of firm likely to be well-suited for such projects, indicating a competitive landscape for businesses aiming to engage in similar contracts in the future.

## Notice

Legal Aid Agency (LAA) Virtual Contact Centre (Telephony)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/36881d59-696d-4917-ba5f-7069d77f7244 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Oct 2020 |
| Submission deadline | 31 Mar 2019 |
| Future notice date | Not specified |
| Award date | 31 Mar 2019 |
| Contract period | 31 Mar 2020 - 31 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £321,625 |
| Lots value | Not specified |
| Awards value | £321,625 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE. |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 8X8 |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 21 Oct 2020 at 19:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/36881d59-696d-4917-ba5f-7069d77f7244

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/36881d59-696d-4917-ba5f-7069d77f7244
  21st October 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-73be8536-0441-4c83-96b9-5cf05bb555fa. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-73be8536-0441-4c83-96b9-5cf05bb555fa.json.