---
title: "IT Service Management Tool"
ocid: "ocds-b5fd17-73bfd63a-d013-473e-9c49-afd438ce871e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-73bfd63a-d013-473e-9c49-afd438ce871e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-73bfd63a-d013-473e-9c49-afd438ce871e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-73bfd63a-d013-473e-9c49-afd438ce871e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BOURNEMOUTH CHRISTCHURCH AND POOLE COUNCIL"
published: "2025-02-03"
---

# IT Service Management Tool

Buyer: BOURNEMOUTH CHRISTCHURCH AND POOLE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-73bfd63a-d013-473e-9c49-afd438ce871e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-73bfd63a-d013-473e-9c49-afd438ce871e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-73bfd63a-d013-473e-9c49-afd438ce871e.json)

## Summary

Bournemouth Christchurch and Poole Council has completed the procurement process for a new IT Service Management Tool. The contract, valued at £769,760, will provide a supplier cloud-hosted (SaaS) ITSM Solution with an asset management module to enhance IT service delivery. This initiative falls under the industry category of Software package and information systems (CPV code 48000000) and will be implemented in the South West region of the United Kingdom. The procurement method used was an open procedure, and the contract period runs from 18th November 2024 to 17th November 2029. The award was published on 3rd February 2025.

This tender presents significant opportunities for businesses specialising in IT services, especially those offering robust SaaS solutions with integrated asset management capabilities. Small and Medium-sized Enterprises (SMEs) are encouraged to participate, as the procurement is suitable for them. The contract involves advanced features, compatibility, integration, and functionality improvements, making it an excellent opportunity for IT service providers looking to expand their market presence and provide comprehensive IT management solutions to public sector entities.

## Notice

A new IT Service Management Tool to replace the existing system. The new service management tool will have upgraded features, compatibility, integration and functionality. The scope of the contract is for a supplier cloud-hosted (SaaS) ITSM Solution with an asset management module to optimize IT service delivery. This contract may later be developed into an enterprise management solution to encompass other departments within the Council.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/988e4c91-1524-4fce-8a55-863e063f665e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Feb 2025 |
| Submission deadline | 19 Aug 2024 |
| Future notice date | Not specified |
| Award date | 14 Nov 2024 |
| Contract period | 3 Feb 2025 - 2 Feb 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £769,760 |
| Lots value | Not specified |
| Awards value | £769,760 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BOURNEMOUTH CHRISTCHURCH AND POOLE COUNCIL |
| Locality | BOURNEMOUTH |
| Post town | Bournemouth |
| Postcode | BH2 6DY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK63 Bournemouth, Christchurch and Poole |
| Local authority | Bournemouth, Christchurch and Poole |
| Electoral ward | Bournemouth Central |
| Westminster constituency | Bournemouth West |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 3 Feb 2025 at 08:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/988e4c91-1524-4fce-8a55-863e063f665e
- 14 Nov 2024 at 11:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0843931d-8686-46c6-976e-4a3c9edd8272

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/988e4c91-1524-4fce-8a55-863e063f665e
  3rd February 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/0843931d-8686-46c6-976e-4a3c9edd8272
  14th November 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-73bfd63a-d013-473e-9c49-afd438ce871e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-73bfd63a-d013-473e-9c49-afd438ce871e.json.