---
title: "Provision of Contact Centre Services for The Single Service Centre SERCO Contract"
ocid: "ocds-b5fd17-73f7267d-d27c-4d27-85ba-7d07009c7cef"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-73f7267d-d27c-4d27-85ba-7d07009c7cef"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-73f7267d-d27c-4d27-85ba-7d07009c7cef.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-73f7267d-d27c-4d27-85ba-7d07009c7cef.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2022-03-18"
---

# Provision of Contact Centre Services for The Single Service Centre SERCO Contract

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-73f7267d-d27c-4d27-85ba-7d07009c7cef

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-73f7267d-d27c-4d27-85ba-7d07009c7cef)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-73f7267d-d27c-4d27-85ba-7d07009c7cef.json)

## Summary

The Crown Commercial Service is conducting the procurement process for the "Provision of Contact Centre Services for The Single Service Centre SERCO Contract," classified under the call centre industry. This contract is located in the United Kingdom and is currently in the Award stage, following its completion. The contract was awarded on 16 February 2022, with a total value of £211,876,932.50. The contract period extends until 16 February 2024, having originally been opened for tenders until 18 October 2021. This procurement adopted a selective method, utilising a call-off from a framework agreement.

This tender presents significant opportunities for businesses looking to expand in the public sector, particularly those specialising in contact centre services. Firms with robust experience in customer service operations, particularly within government frameworks, would be ideally suited to compete. Additionally, this contract could benefit large-scale service providers capable of operating across various UK regions and territories, encompassing both mainland and offshore locations.

## Notice

New Provision of Contract Centre Services for Single Service Centre. Utilising new framework. SERCO Contract. 2 of 2 contracts for Provision of Contact Centre Services for The Single Service Centre

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dbf91db8-4d6d-4bd4-899f-b47f0a1f7708 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Mar 2022 |
| Submission deadline | 18 Oct 2021 |
| Future notice date | Not specified |
| Award date | 16 Feb 2022 |
| Contract period | 16 Feb 2022 - 16 Feb 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £211,876,932 |
| Lots value | Not specified |
| Awards value | £211,876,932 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERCO |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 18 Mar 2022 at 17:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/dbf91db8-4d6d-4bd4-899f-b47f0a1f7708

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/dbf91db8-4d6d-4bd4-899f-b47f0a1f7708
  18th March 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b41459d9-c406-4283-88d8-12da8aa56042
  CCCS20A15 (Part 1) UKHSA-Serco Contact Centre Contract Dated 16 February 2022 [DLA Redacted 18.03.2022](117496297.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/05cdcaf0-3c35-4cec-a772-cc886acb35a2
  CCCS20A15 (Part 2) UKHSA-Serco Contact Centre Contract Dated 16 February 2022 [DLA Redacted 18.03.2022](117496740.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/18373275-b37c-4992-bd3d-83f3e270f329
  CCCS20A15 Serco Call Off Award Letter

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-73f7267d-d27c-4d27-85ba-7d07009c7cef. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-73f7267d-d27c-4d27-85ba-7d07009c7cef.json.