---
title: "HMRC Customer Communication Services"
ocid: "ocds-b5fd17-74013e36-bdd9-467e-bf2c-799b3affbe02"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-74013e36-bdd9-467e-bf2c-799b3affbe02"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-74013e36-bdd9-467e-bf2c-799b3affbe02.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-74013e36-bdd9-467e-bf2c-799b3affbe02.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2018-04-18"
---

# HMRC Customer Communication Services

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-74013e36-bdd9-467e-bf2c-799b3affbe02

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-74013e36-bdd9-467e-bf2c-799b3affbe02)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-74013e36-bdd9-467e-bf2c-799b3affbe02.json)

## Summary

The procurement process for the "HMRC Customer Communication Services" contract, managed by HM Revenue & Customs (HMRC), focuses on enhancing document design, bulk printing, and central printing services. This tender falls under the printed matter and related products category and was awarded on 25th November 2016. The contract period spans from 14th December 2016 to 13th December 2019, with a total contract value of £90 million, a minimum value of £33 million, and the procurement method used was an open procedure below the threshold.

This tender presents significant opportunities for businesses in the printing, design, and document management sectors. Companies specialising in printed materials, bulk printing services, or digital document solutions may find this contract particularly appealing. Businesses equipped to streamline processes and enhance delivery based on customer preferences will be well-positioned to compete for future contracts with HMRC and similar governmental agencies.

## Notice

HMRC's Customer Communication requirements are split into three distinct categories and the procurement aggregates all of them under one services agreement: Document Design, Composition and Control. HMRC currently owns the design of documents in-house within its Digital Services team and has a desire to eventually take ownership of all composition activity (composition for bulk printing is currently performed by a third party supplier) and channel control services. The solution will need to allow us to streamline the processes, so that form / letter creation and change is materially quicker and cheaper and allows us to create outputs capable of delivery to customers through the channel of HMRC's choice based on customer preferences. This includes, where required, print-ready files to send to production. Bulk Print Service. This is the service for print requirements generated out of a number of back end systems and includes enclosure of mail and sorting for presentation to Down Stream Access mail distribution. The current third party contract for Bulk Print expires in June 2017. For all print services, HMRC requires the utilisation of the lowest cost postal services available for all qualifying mail. Central Print Service. This is the default service for c39k users who create outputs on their desktops and moves the printing from their local office printers to a centralised print and despatch facility and generates in the region of 13 million letters per year (20m images) including enclosure of mail and sorting for presentation in general to Down Stream Access mail distribution. The contract for Central Print expires in June 2017.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/504b2c1b-5cf1-4f71-a5a9-3d6597e8a4d3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Apr 2018 |
| Submission deadline | 30 Sep 2016 |
| Future notice date | Not specified |
| Award date | 25 Nov 2016 |
| Contract period | 14 Dec 2016 - 13 Dec 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £90,000,000 |
| Lots value | Not specified |
| Awards value | £33,397,297 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M60 9LA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Ordsall |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COMMUNISIS |

## CPV Codes

### Divisions

- 22 - Printed matter and related products

### Codes

- 22000000 - Printed matter and related products

## Release History

- 18 Apr 2018 at 08:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/504b2c1b-5cf1-4f71-a5a9-3d6597e8a4d3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/504b2c1b-5cf1-4f71-a5a9-3d6597e8a4d3
  18th April 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-74013e36-bdd9-467e-bf2c-799b3affbe02. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-74013e36-bdd9-467e-bf2c-799b3affbe02.json.