---
title: "T0172 Highview customer survey continuation - step 2"
ocid: "ocds-b5fd17-7447677f-c26c-4170-9a59-2a43cd46830a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7447677f-c26c-4170-9a59-2a43cd46830a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7447677f-c26c-4170-9a59-2a43cd46830a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7447677f-c26c-4170-9a59-2a43cd46830a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS ENGLAND"
published: "2021-09-07"
---

# T0172 Highview customer survey continuation - step 2

Buyer: HIGHWAYS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-7447677f-c26c-4170-9a59-2a43cd46830a

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## Summary

The procurement process for the contract titled "T0172 Highview customer survey continuation - step 2" has been completed, managed by Highways England, a key player in the road management sector based in Birmingham, England. This contract, categorised under research and development services, was awarded on 6th September 2021, with a total value of £199,951.86. The contract will run from 1st October 2021 to 31st May 2022. This project involves conducting an extensive online survey with an annual sample size of at least 21,000 to gauge customer experiences on roads, requiring a minimum of 300 responses monthly from various regions.

This tender presents significant opportunities for businesses looking to expand in the research and consultancy sectors, particularly those that specialise in surveying, data analysis, and reporting. Small and medium-sized enterprises (SMEs) with expertise in online surveys and customer feedback mechanisms would be well-suited to compete for similar contracts, especially those engaged in developing analytical tools that can transform raw data into insightful visual reports for project stakeholders.

## Notice

An online survey with a sample size of a minimum of 21,000 per year. As we would require monthly outputs this would equate to approximately 300 responses per Highways England Region (of which we have 6) per month. (SE and M25 are considered as one region) The survey will be focused on people who use our roads and the survey will continue to look to positively influence the customer service plan commitments. The survey will provide information for a range of users within the business (SES, Ops, MP, Comms) and be used as a feedback mechinism of SRN users (including drivers, riders, passengers and professional drivers). The service provided will comprise of the following: - 15-20 minute monthly online survey with core and flexible questions on journey experiences for the latest journey of c1750 respondents. - Questionnaire review and updating - Raw data to create Power BI dasboards to make the data more visual for project teams/internal customers. The data feeds in various project and Exec reports - Monthly reporting of key indicators and one "topic of interest per month" - Additional Ad-hoc analysis as required

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a2cd9831-172f-449e-bc63-d8ab463cb964 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Sep 2021 |
| Submission deadline | 26 Aug 2021 |
| Future notice date | Not specified |
| Award date | 5 Sep 2021 |
| Contract period | 30 Sep 2021 - 31 May 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £199,951 |
| Lots value | Not specified |
| Awards value | £199,951 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS ENGLAND |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 1RN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ATKINS JACOBS JOINT VENTURE |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 7 Sep 2021 at 11:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a2cd9831-172f-449e-bc63-d8ab463cb964

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a2cd9831-172f-449e-bc63-d8ab463cb964
  7th September 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/845731cb-adc2-4b4e-a5bd-df7bc294ef40
  n/a

## Provenance

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