---
title: "O365 Support and Professional Services"
ocid: "ocds-b5fd17-746ffdf9-df1e-4931-b210-654b4f6e1c79"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-746ffdf9-df1e-4931-b210-654b4f6e1c79"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-746ffdf9-df1e-4931-b210-654b4f6e1c79.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-746ffdf9-df1e-4931-b210-654b4f6e1c79.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2021-09-16"
---

# O365 Support and Professional Services

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-746ffdf9-df1e-4931-b210-654b4f6e1c79

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-746ffdf9-df1e-4931-b210-654b4f6e1c79)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-746ffdf9-df1e-4931-b210-654b4f6e1c79.json)

## Summary

The Department for Work and Pensions is seeking to deliver technical support and professional services through the tender titled "O365 Support and Professional Services." This procurement falls within the IT services category and is located in Blackpool, England. Currently in the award stage, the contract has a total value of £4,000,000, with a minimum value of £670,830. The contract period commenced on 1st July 2019 and is set to conclude on 30th June 2021, with the tender process conducted via a selective procurement method, specifically a call-off from a framework agreement.

This tender presents significant opportunities for businesses specialising in IT services, particularly those that offer consulting and software development capabilities. Small and medium-sized enterprises (SMEs) may find this an enticing bidding opportunity, especially if they have experience in providing 24/7 support services, including incident management and technical operations. With the contract focused on delivering infrastructure operational support, firms looking to expand into the public sector or enhance their existing portfolio of government contracts would be well-suited to compete.

## Notice

The Supplier will deliver the technical support remotely from a UK Centre, this should deliver Infrastructure Operational Incident & Problem support. It will provide 24 x 7 support utilising leveraged services support teams included but not limited to Event Management, Major Incident Management & Technical Operations

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1026a3d9-d9d2-4ad6-98d4-24e57df328ac |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Sep 2021 |
| Submission deadline | 16 Jun 2019 |
| Future notice date | Not specified |
| Award date | 27 Jun 2019 |
| Contract period | 30 Jun 2019 - 30 Jun 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,000,000 |
| Lots value | Not specified |
| Awards value | £4,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY4 5ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Stanley |
| Westminster constituency | Blackpool South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | QBIT KLOUD |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 16 Sep 2021 at 14:29 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1026a3d9-d9d2-4ad6-98d4-24e57df328ac

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1026a3d9-d9d2-4ad6-98d4-24e57df328ac
  16th September 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/325ae8d6-cd45-43cb-a27f-e014e5f8e9d5
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-746ffdf9-df1e-4931-b210-654b4f6e1c79. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-746ffdf9-df1e-4931-b210-654b4f6e1c79.json.