---
title: "TOPDESK (IT HELP DESK)"
ocid: "ocds-b5fd17-7499d3eb-373c-440c-afe9-1c2e4327fcf6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7499d3eb-373c-440c-afe9-1c2e4327fcf6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7499d3eb-373c-440c-afe9-1c2e4327fcf6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7499d3eb-373c-440c-afe9-1c2e4327fcf6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "KENT COMMUNITY HEALTH NHS FOUNDATION TRUST"
published: "2022-01-17"
---

# TOPDESK (IT HELP DESK)

Buyer: KENT COMMUNITY HEALTH NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-7499d3eb-373c-440c-afe9-1c2e4327fcf6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7499d3eb-373c-440c-afe9-1c2e4327fcf6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7499d3eb-373c-440c-afe9-1c2e4327fcf6.json)

## Summary

The procurement process involves Kent Community Health NHS Foundation Trust, which operates in the IT services sector. The contract titled "TOPDESK (IT HELP DESK)" was awarded on 6th March 2021, with a total value of £84,798, and covers the provision of IT helpdesk services under a direct procurement method. The contract period commenced on 1st April 2021 and is set to conclude on 31st March 2024. The procurement was initiated in the context of the framework Y20011 for software products and associated services.

This contract presents significant opportunities for businesses specialising in IT services, particularly small and medium-sized enterprises (SMEs) that can deliver software and support solutions. Companies with expertise in helpdesk software or IT consultancy would be well-positioned to compete for similar contracts in the future, potentially contributing to business growth by engaging with the NHS and leveraging its ongoing need for digital support services.

## Notice

Provision of Top Desk (IT Helpdesk) - via Framework Y20011 Software Products & Associated Services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c04f124d-422d-413a-8d8b-c1f315458459 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jan 2022 |
| Submission deadline | 5 Mar 2021 |
| Future notice date | Not specified |
| Award date | 6 Mar 2021 |
| Contract period | 31 Mar 2021 - 31 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £84,798 |
| Lots value | Not specified |
| Awards value | £84,798 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | KENT COMMUNITY HEALTH NHS FOUNDATION TRUST |
| Locality | ASHFORD |
| Post town | Tonbridge |
| Postcode | TN25 4AZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ45 Mid Kent |
| Local authority | Ashford |
| Electoral ward | Goat Lees |
| Westminster constituency | Ashford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BYTES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 17 Jan 2022 at 17:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c04f124d-422d-413a-8d8b-c1f315458459

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c04f124d-422d-413a-8d8b-c1f315458459
  17th January 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.kentcht.nhs.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7499d3eb-373c-440c-afe9-1c2e4327fcf6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7499d3eb-373c-440c-afe9-1c2e4327fcf6.json.