---
title: "NHS West Lancashire CCG iHELP Community Pain Management"
ocid: "ocds-b5fd17-74a8b18b-6ba2-4f84-b23f-0078a39c345e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-74a8b18b-6ba2-4f84-b23f-0078a39c345e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-74a8b18b-6ba2-4f84-b23f-0078a39c345e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-74a8b18b-6ba2-4f84-b23f-0078a39c345e.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "NHS MIDLANDS AND LANCASHIRE COMMISSIONING SUPPORT UNIT"
published: "2017-09-21"
---

# NHS West Lancashire CCG iHELP Community Pain Management

Buyer: NHS MIDLANDS AND LANCASHIRE COMMISSIONING SUPPORT UNIT  
Current stage: Tender  
OCID: ocds-b5fd17-74a8b18b-6ba2-4f84-b23f-0078a39c345e

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## Summary

The NHS Midlands and Lancashire Commissioning Support Unit is conducting a tender for the "NHS West Lancashire CCG iHELP Community Pain Management" service, which falls under the health services industry category. The procurement is currently at the Tender stage, with interested suppliers required to submit clarifications by 19th October 2017 and PQQ responses by 24th October 2017. The service aims to establish a single point of access for chronic pain referrals, enhancing care coordination within the North West region of the United Kingdom. The total project is estimated to have a budget between £2,065,000 and £4,252,000, with the service potentially extending to include social prescribing support worth an additional maximum of £700,000.

This tender presents a valuable opportunity for businesses engaged in health and social care services, particularly those with expertise in chronic pain management and innovative IT solutions. Companies specialising in multidisciplinary approaches to healthcare delivery, including physiotherapy, counselling, and nutritional guidance, would be well-suited to participate. The project's emphasis on integration between health and social care systems means that suppliers capable of fostering collaboration across organisational boundaries may find significant growth potential through this procurement process.

## Notice

NHS West Lancashire CCG - iHELP Community Pain Management NHS Midlands and Lancashire Commissioning Support Unit are conducting this procurement on behalf of West Lancashire Clinical Commissioning Group. The service is required to be a single point of access for all chronic pain referrals to ensure that only appropriate referrals are forwarded to secondary care and the majority of patients are managed and cared for outside secondary care. The project aims to meet the needs of patients with chronic pain, for example providing advice around physical activity, nutritional and psychological needs and the use of tools and technology to help them self manage the pain they are experiencing. The NHS England 5 Year Forward View recommends patients "with long-term conditions" are empowered and also recognises the importance of "promoting wellbeing and independence". It also states that "patients should have direct control over care provided to them". NHS West Lancashire CCG's commissioning intentions include an aspiration to remodel chronic pain services to help contribute to the triple aim of improved population health, high quality holistic care for patients and reduced cost. The remodelled service should be developed giving due consideration to the four pillars of the CCG's overarching clinical strategy as set out below: * Collective accountability. * Care co-ordination. * Population management. * Progressive IT infrastructure. Also considering working closely with health and social care and linking with other services in the health economy as necessary to ensure cohesion and integration for the benefit of the patients. The Vision also describes how it will be essential to demonstrate how services will be provided sensitive to local health and service need, addressing health inequalities, wrapped around the patient and focussed on our neighbourhoods; whilst also contributing to time savings in Primary Care and a reduction in attendance at A&E for chronic pain. Further information is available below and in the attachments associated with this notice. To find out more or to respond to this opportunity please visit the NHS Midlands and Lancashire CSU e-sourcing portal at https://mlcsu.bravosolution.co.uk Potential suppliers should be aware that clarifications to the PQQ documents should be submitted before 19/10/2017 14:00 and PQQ responses should be submitted before 24/10/2017 14:00. Additional information: The Supplier should share the CCG's vision for change and be willing to work with the CCG to drive the transformational change, understanding the need for whole system transformation including: Changing cultural beliefs and behaviours across organisational boundaries and throughout the healthcare system. Providing modern and innovative IT enabled healthcare services which supports patients at all levels of complexity to remain at the highest level of independence that they can achieve. Integrating a range of health, social care and third sector services. Influencing supply chain organisations to deliver better outcomes for patients. The Supplier service will be expected to deliver the expectations set out in the minimum requirements. The service may also include access to hydrotherapy, sports massage, coaching support, joint and soft tissue injections, exercise classes, diet and cooking advice, weight loss support, physiotherapy, palates, yoga, relaxation techniques, mindfulness, medication reviews, signposting to community activities, counselling, anger management, advice of using mobility aids, benefits advice, form filing advice, peer support, social isolation support, employment guidance and other social prescribing opportunities. Details of the draft minimum requirements shall be included in the procurement documents. The project is being procured utilising the provisions of the Innovation Partnership procedure, details of the phasing of various phases of the Innovation Partnership shall be provided in the procurement documents. The design contract (phase 1) is for a period of up to 3 months, the pilot contract (phase 2) is for a period of up to 2 years and the delivery contract (phase 3) is for a period of up to 3 years with the opportunity to extend this phase for an additional period of 2 years. Since the estimated value of the opportunity is driven by the potential Suppliers ability to transfer patients from primary and secondary care into the new service the estimated budget for the entire project is variable but expected to be between PS2,065,000 and PS4,252,000. Further details of the affordability envelope and supporting financial data are available within the procurement documents. The Contracting Authority reserves the right to extend the scope of this pain management service to include a social prescribing service. The potential maximum whole life value of the extended scope of the social prescribing service may be as much as an additional PS700,000 for all the phases of contract. Type of procedure - OJEU Innovation Partnership Historical information on the supplier day has been provided for transparency purposes. Approach is superseded by the minimum requirements

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ae02ce71-5a18-4e0c-b2c7-628868a9b688 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Innovation partnership (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Sep 2017 |
| Submission deadline | 24 Oct 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 27 Mar 2018 - 28 Aug 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,952,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS MIDLANDS AND LANCASHIRE COMMISSIONING SUPPORT UNIT |
| Locality | LEYLAND, PRESTON |
| Post town | Preston |
| Postcode | PR26 6TR |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD45 Mid Lancashire |
| Local authority | South Ribble |
| Electoral ward | Farington West |
| Westminster constituency | South Ribble |
| Delivery location | TLD North West (England) |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 73 - Research and development services and related consultancy services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 80 - Education and training services
- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 73000000 - Research and development services and related consultancy services
- 79415200 - Design consultancy services
- 80420000 - E-learning services
- 80500000 - Training services
- 85100000 - Health services
- 85300000 - Social work and related services
- 98000000 - Other community, social and personal services

## Release History

- 21 Sep 2017 at 11:40 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ae02ce71-5a18-4e0c-b2c7-628868a9b688

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ae02ce71-5a18-4e0c-b2c7-628868a9b688
  21st September 2017 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9992a8a7-b807-48e7-8606-215ca89585f4
  PQQ iHELP
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/decdaff3-22d5-4288-bfc6-c80e1e4740d1
  Appendix A - Draft iHELP minimum requirements whole project
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/92b36cb4-55f5-4062-a5fa-832f38b5fdf7
  Appendix B - Draft iHELP Design Phase 1 minimum requirements
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e99dc490-10fd-44b1-9b5a-0fe207c56024
  Appendix C - Draft Non Clinical Services Contract Phase 1 and 2
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2dc4c783-5f66-431f-aaa1-a8f5c178e3a8
  Appendix D - Draft General Conditions Phase 2 and 3
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/be881dce-4445-4231-bddf-7ddbdc01454e
  Appendix E - Draft Service Conditions Phase 2 and 3
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6b19626f-a6b7-47ef-8f77-9c2e0935088c
  Appendix F - Draft Particulars Phase 2 and 3
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7d2bc433-0140-488a-a6c7-e2cd2fceb581
  Appendix G - Draft Deed of guarentee
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/bba3b809-a325-4e09-a5b7-5e149fa9808a
  Appendix H - Draft iHELP Financial Envelope
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/20998990-3145-43b5-bd9f-2c0b374a8de3
  Appendix I - Draft Schedule of Rates Phase 1
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/29943264-6dd5-4a7d-acc3-8f9275dc0226
  Appendix J - Draft Secondary care pain management data
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/bd324f2d-085d-43be-88f2-ea04af18355d
  Appendix K - PQQ questions
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d3ea8228-6fb1-493e-a3cd-3b63259226d6
  Appendix L - Draft ITT Phase 1 questions
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/42e4acfa-b7df-4d2a-b9ea-b5456b81da2c
  Appendix M - Supplier day presentation - Historical information on the supplier day has been provided for transparency purposes. Approach is superseded by the minimum requirements
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/980adda8-0a04-4399-8fc7-07fb34feb7ca
  Appendix N - Supplier day questions and answers - Historical information on the supplier day has been provided for transparency purposes. Approach is superseded by the minimum requirements
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/47f166c5-a012-4ebd-983e-a95f6194f74b
  Appendix O - Supporting information - Historical information on the supplier day has been provided for transparency purposes. Approach is superseded by the minimum requirements
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0b997356-9266-4b24-889b-8d4ed9f847c4
  Appendix P - Prescribing data
- https://mlcsu.bravosolution.co.uk
  MLCSU Tendering portal to participate in this opportunity

## Provenance

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