---
title: "Provision of a Freedom of Information, SARs and Complaints System"
ocid: "ocds-b5fd17-74aaf1f6-22ba-4988-86ba-d8e7242a1404"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-74aaf1f6-22ba-4988-86ba-d8e7242a1404"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-74aaf1f6-22ba-4988-86ba-d8e7242a1404.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-74aaf1f6-22ba-4988-86ba-d8e7242a1404.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HAMPSHIRE COUNTY COUNCIL"
published: "2022-04-13"
---

# Provision of a Freedom of Information, SARs and Complaints System

Buyer: HAMPSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-74aaf1f6-22ba-4988-86ba-d8e7242a1404

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## Summary

The procurement process involves Hampshire County Council, which is seeking suppliers for the "Provision of a Freedom of Information, SARs and Complaints System." This tender falls under the IT services industry category, specifically addressing needs related to the management of information requests. The procurement method is selective, proceeding through a call-off from an existing framework agreement. The tender period concluded on 21 March 2022, with the contract awarded on 22 March 2022 for a value of £175,000. The contract is set to commence on 31 March 2022 and will run until 30 March 2024. The location for delivery is in Winchester, England.

This tender presents substantial opportunities for SMEs that specialise in IT services, particularly those focused on software development and support solutions. Providers capable of offering a secure, automated system for managing Freedom of Information requests, SARs, and complaints would be well-suited to compete, given Hampshire County Council's requirement for a system that enhances compliance and reduces administrative burdens. The nature of this service also indicates potential for ongoing support and updates through the contract period, which could lead to further partnerships and business growth for the successful supplier.

## Notice

Hampshire County Council receives circa 3000 FOI/SARs requests and Complaints annually. Currently these requests are logged onto Access databases and spreadsheets. The Authority wishes to streamline and automate the management of requests and complaints with a view to improving compliance, decreasing case time and reducing the administrative burden of receiving and distributing these requests. HCC needs a more "systemised", less manual solution that logs requests and then automatically reminds users that a response is required. The system needs to be configurable to follow HCC workflows for the administration of different types of information request. As the system will contain personal data it needs to be secure, hosted in the UK and must be supported.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/96066950-4095-4131-922b-847dd8ac566f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Apr 2022 |
| Submission deadline | 21 Mar 2022 |
| Future notice date | Not specified |
| Award date | 22 Mar 2022 |
| Contract period | 30 Mar 2022 - 30 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £175,000 |
| Lots value | Not specified |
| Awards value | £175,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HAMPSHIRE COUNTY COUNCIL |
| Locality | WINCHESTER |
| Post town | Southampton |
| Postcode | SO23 8ZB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ36 Central Hampshire |
| Local authority | Winchester |
| Electoral ward | St Michael |
| Westminster constituency | Winchester |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FIVIUM |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 13 Apr 2022 at 15:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/96066950-4095-4131-922b-847dd8ac566f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/96066950-4095-4131-922b-847dd8ac566f
  13th April 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://hants.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-74aaf1f6-22ba-4988-86ba-d8e7242a1404. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-74aaf1f6-22ba-4988-86ba-d8e7242a1404.json.