---
title: "Independent Support Service for Complainants, Witnesses and their Families"
ocid: "ocds-b5fd17-74ca1f27-97e4-46bb-bd70-7ca45cb4ac7b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-74ca1f27-97e4-46bb-bd70-7ca45cb4ac7b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-74ca1f27-97e4-46bb-bd70-7ca45cb4ac7b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-74ca1f27-97e4-46bb-bd70-7ca45cb4ac7b.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "GENERAL MEDICAL COUNCIL (GMC)"
published: "2022-05-23"
---

# Independent Support Service for Complainants, Witnesses and their Families

Buyer: GENERAL MEDICAL COUNCIL (GMC)  
Current stage: Tender  
OCID: ocds-b5fd17-74ca1f27-97e4-46bb-bd70-7ca45cb4ac7b

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## Summary

The General Medical Council (GMC) is conducting an open tender for the provision of an Independent Support Service for Complainants, Witnesses, and their Families. This service aims to provide confidential emotional support during investigations, enhancing engagement and satisfaction among stakeholders. The tender was published on 23rd May 2022 and remains active, with submissions due by 24th June 2022. The contract period is set to commence on 1st January 2023 and will run until 31st December 2028. This procurement falls under the category of services, specifically in guidance and counselling, and is open to organisations from various locations, including the United Kingdom and other regions worldwide.

This tender presents significant opportunities for firms that specialise in emotional support and counselling services, particularly those experienced in working with individuals in sensitive situations. Small and Medium Enterprises (SMEs) are particularly encouraged to participate, given the tender's suitability criteria. Businesses equipped to provide high-quality, independent counselling services that foster trust and confidentiality would be well positioned to compete for this contract, ultimately contributing to their growth through long-term engagement with the GMC.

## Notice

We need an independent and confidential Independent Support Service (ISS) to provide emotional support by telephone to complainants, witnesses and their families who require support during (and after) an investigation. The aim of this service is to improve levels witness/complainant engagement, confidence and satisfaction. The independence and confidentiality of the service from the GMC is key.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ecb891ac-8390-4813-b40d-325076f550b2 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 May 2022 |
| Submission deadline | 24 Jun 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Jan 2023 - 31 Dec 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GENERAL MEDICAL COUNCIL (GMC) |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M3 3AW |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85312300 - Guidance and counselling services

## Release History

- 23 May 2022 at 16:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ecb891ac-8390-4813-b40d-325076f550b2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ecb891ac-8390-4813-b40d-325076f550b2
  23rd May 2022 - Opportunity notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=MAY164453
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.gmc-uk.org

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-74ca1f27-97e4-46bb-bd70-7ca45cb4ac7b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-74ca1f27-97e4-46bb-bd70-7ca45cb4ac7b.json.