---
title: "Human-in-the-loop Triage using Gen AI"
ocid: "ocds-b5fd17-74f76082-1607-4a88-bad6-99e9ed7ec4a6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-74f76082-1607-4a88-bad6-99e9ed7ec4a6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-74f76082-1607-4a88-bad6-99e9ed7ec4a6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-74f76082-1607-4a88-bad6-99e9ed7ec4a6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE"
published: "2024-09-13"
---

# Human-in-the-loop Triage using Gen AI

Buyer: MINISTRY OF JUSTICE  
Current stage: Award  
OCID: ocds-b5fd17-74f76082-1607-4a88-bad6-99e9ed7ec4a6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-74f76082-1607-4a88-bad6-99e9ed7ec4a6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-74f76082-1607-4a88-bad6-99e9ed7ec4a6.json)

## Summary

The Ministry of Justice has completed a procurement process titled "Human-in-the-loop Triage using Gen AI," classified under Software maintenance and repair services (CPV code 72267000). This procurement, carried out through a selective method as a call-off from a framework agreement, aimed at acquiring services related to human-in-the-loop AI triage. The entire process covered multiple geographic locations, including the United Kingdom, Europe, and other international regions. Key dates included the tender period ending on 9th September 2024, and the contract period starting on 16th September 2024 and ending on 8th November 2024. The award was published on 13th September 2024.

This tender creates significant opportunities for businesses specialising in software maintenance and repair, particularly those that can leverage generative AI technologies for triage purposes. Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) are especially well-suited to this opportunity, given the procurement’s suitability criteria. The awarded contractor, Goaco Group Ltd, indicates that organisations with expertise in deploying AI solutions and maintaining sophisticated software systems have strong potential to compete and grow in similar tenders.

## Notice

Human-in-the-loop triage using Gen AI

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/23bbfaab-f451-4c38-85ac-f717c7b18f65 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Sep 2024 |
| Submission deadline | 9 Sep 2024 |
| Future notice date | Not specified |
| Award date | 3 Sep 2024 |
| Contract period | 15 Sep 2024 - 8 Nov 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1 |
| Lots value | Not specified |
| Awards value | £1 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9AJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GOACO GROUP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72267000 - Software maintenance and repair services

## Release History

- 13 Sep 2024 at 14:59 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/23bbfaab-f451-4c38-85ac-f717c7b18f65
- 13 Sep 2024 at 14:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/23bbfaab-f451-4c38-85ac-f717c7b18f65

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/23bbfaab-f451-4c38-85ac-f717c7b18f65
  13th September 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/74be6f98-09be-476f-9956-278513b3dcf1
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-74f76082-1607-4a88-bad6-99e9ed7ec4a6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-74f76082-1607-4a88-bad6-99e9ed7ec4a6.json.