--- title: "RBCS 2011 Contract Best Value Review" ocid: "ocds-b5fd17-74f83890-5917-4038-9f8c-f2e92a0f1fc9" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-74f83890-5917-4038-9f8c-f2e92a0f1fc9" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-74f83890-5917-4038-9f8c-f2e92a0f1fc9.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-74f83890-5917-4038-9f8c-f2e92a0f1fc9.json" source: "Contracts Finder" current_stage: "Tender" buyer: "LONDON BOROUGH OF LAMBETH" published: "2020-11-26" --- # RBCS 2011 Contract Best Value Review Buyer: LONDON BOROUGH OF LAMBETH Current stage: Tender OCID: ocds-b5fd17-74f83890-5917-4038-9f8c-f2e92a0f1fc9 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-74f83890-5917-4038-9f8c-f2e92a0f1fc9) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-74f83890-5917-4038-9f8c-f2e92a0f1fc9.json) ## Summary The London Borough of Lambeth is initiating the RBCS 2011 Contract Best Value Review, a significant procurement process aimed at evaluating the value and efficiency of an existing outsourced contract delivering essential services, including Council Tax, Business Rates, and benefits administration. The tender is currently at the active stage and follows an open procurement method, with the deadline for submissions set for 1st December 2020. Interested businesses should note that the contract period will commence on 11th December 2020 and last until 31st March 2021, with an estimated contract value between £30,000 and £50,000. This tender presents a valuable opportunity for businesses in the contract administration sector, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs). Companies with expertise in benchmarking, customer experience, and digital transformation services will be well-positioned to compete, supporting Lambeth Council's strategic programmes aimed at enhancing service delivery and efficiency. Engaging with this contract could contribute to significant business growth and establish long-term partnerships with local government entities. ## Notice Lambeth Council's RBCS 2011 Contract is a large outsourced contract that delivers the following services: * Lambeth Revenues service (Council Tax and Business Rates complete end-to-end) * Lambeth Benefits service (initial contact only) * Lambeth Contact Centres (Corporate Services & Housing) The incumbent supplier is Capita (LGS). The current contract commenced in 2011 although the Housing contact centre element only joined the contract in 2018. Periodically the RBCS 2011 needs to be 'best value benchmarked', against similar contracts in relevant business sectors, to ascertain whether it should continue as a viable cost effective, operation for the Authority. The contract is due a comprehensive Best Value review which we would like to be carried out via benchmarking of similar operations in similar organisations. The benchmarking needs to support the Council's transformation agenda which comprises two strategic programmes to respond to these challenges: * Total Resident Services Transformation * Customer Experience and Digital The vision of the Customer Experience and Digital programme is "We make access to all council services simple for all, ensure that we offer a quality customer-focused service end to end, and enable maximum self-service for those that can." Please see the attached documents for more information. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ef301aea-61ba-4bc5-8193-d14ec161bbe7 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 26 Nov 2020 | | Submission deadline | 1 Dec 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 11 Dec 2020 - 31 Mar 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £50,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON BOROUGH OF LAMBETH | | Locality | LONDON | | Post town | South West London | | Postcode | SW2 1RW | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI45 Lambeth | | Local authority | Lambeth | | Electoral ward | Brixton Acre Lane | | Westminster constituency | Clapham and Brixton Hill | | Delivery location | TLI London | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79994000 - Contract administration services ## Release History - 26 Nov 2020 at 09:50 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ef301aea-61ba-4bc5-8193-d14ec161bbe7 - 12 Nov 2020 at 11:03 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ef301aea-61ba-4bc5-8193-d14ec161bbe7 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/ef301aea-61ba-4bc5-8193-d14ec161bbe7 26th November 2020 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/d73991a4-499a-4b02-b864-25c7719c601c Appendix A - Background Information - https://www.contractsfinder.service.gov.uk/Notice/Attachment/47dc2c6a-ab12-4a7c-88a0-16e4394cb6b4 Appendix B - Instructions for Quotation - https://www.contractsfinder.service.gov.uk/Notice/Attachment/0b3532d8-7023-463a-8e30-1792aa8d7568 Appendix C - Procurement Timetable - https://www.contractsfinder.service.gov.uk/Notice/Attachment/cf427a49-4bd2-4262-90e6-73d7f9028d46 Appendix D - Delivery Milestones - https://www.contractsfinder.service.gov.uk/Notice/Attachment/49f15748-80a9-47f0-9924-2e119fd42fe7 Appendix E - Terms & Conditions - https://www.contractsfinder.service.gov.uk/Notice/Attachment/c4a09cbd-6a46-49de-8c72-bef865037e89 Appendix F - Specification - https://www.contractsfinder.service.gov.uk/Notice/Attachment/96b7cdf3-e5be-43be-9111-a6741846e1f2 ## Notice URLs - https://www.lambeth.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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