---
title: "Provision of Customer and Cleaning Services"
ocid: "ocds-b5fd17-7511b613-649c-45b2-a453-fcc801c303a0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7511b613-649c-45b2-a453-fcc801c303a0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7511b613-649c-45b2-a453-fcc801c303a0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7511b613-649c-45b2-a453-fcc801c303a0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE"
published: "2021-04-08"
---

# Provision of Customer and Cleaning Services

Buyer: SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE  
Current stage: Award  
OCID: ocds-b5fd17-7511b613-649c-45b2-a453-fcc801c303a0

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## Summary

The South Yorkshire Passenger Transport Executive initiated a tender titled "Provision of Customer and Cleaning Services," intended for the customer service and cleaning teams across various locations in South Yorkshire, including transport interchanges and park & ride sites. The procurement process is classified as an open procedure with a contract period from 1 April 2021 to 31 March 2022, and an estimated contract value of £3.1 million. The tender period ended on 23 October 2020, marking a crucial deadline for interested suppliers to submit their bids.

This tender presents significant opportunities for businesses specialising in customer service and cleaning services, particularly small and medium enterprises (SMEs) that can demonstrate flexibility and a customer-oriented approach. With the substantial footfall of over 17 million customers annually at the relevant sites, companies capable of delivering high-quality and integrated services are well-positioned to win this contract. Additionally, businesses familiar with operating in the public sector and those equipped to handle large-scale service delivery will find this opportunity relevant for growth and expansion.

## Notice

Service providers are required to provide, proactive, highly flexible, customer focused, customer service, and cleaning teams to deliver a competent standard of customer service and facilities presentation across SYPTE's sites, to a standard which is acceptable to both customers and relevant stakeholders. It is necessary that customer service and cleaning service teams work in a fully integrated and collaborative manner. SYPTE's portfolio includes but is not limited to; * Head Office Premises * Transport Interchanges * Park & Ride sites * Mini Interchanges * Satellite sites * Rail sites * 'On street' Infrastructure (bus stops, bus shelters and information totems) These facilities are located throughout South Yorkshire. SYPTE's Transport Interchanges currently experience footfall in excess of Seventeen million customers per annum. The Contract will run from 1 April 2021 to 31 March 2022 with an estimated contract value of PS3.1 million. As tenderers will note the estimated value of this one year contract is PS3,100,000.00, this figure also indicates the available budget in place for the provision of these services. SYPTE reserves the right following full evaluation that if the preferred tenderer's submitted price exceeds this figure post tender negotiations will take place to review and reduce the services proposed and if agreed this would be set out in the contract document. If post tender negotiations with the preferred tenderer cannot be successfully agreed SYPTE further reserves the right to discount this tender and to deem the next ranked tenderer the preferred tenderer and carry out the same process and so on until satisfactory agreement can be reached. Additional information: Full documentation can be obtained from https://sypte.co.uk/WhatWeDo/Contracts

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7032405d-dba1-4365-b303-145924f4a99e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Apr 2021 |
| Submission deadline | 23 Oct 2020 |
| Future notice date | Not specified |
| Award date | 18 Mar 2021 |
| Contract period | 31 Mar 2021 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,100,000 |
| Lots value | Not specified |
| Awards value | £3,183,119 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 2BQ |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BIDVEST NOONAN (UK |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 90 - Sewage, refuse, cleaning and environmental services

### Codes

- 79342300 - Customer services
- 90910000 - Cleaning services

## Release History

- 8 Apr 2021 at 08:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7032405d-dba1-4365-b303-145924f4a99e
- 22 Sep 2020 at 09:34 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/3f770663-ab9b-49ac-8c48-2cbc12502c9b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7032405d-dba1-4365-b303-145924f4a99e
  8th April 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/3f770663-ab9b-49ac-8c48-2cbc12502c9b
  22nd September 2020 - Opportunity notice on Contracts Finder

## Notice URLs

- https://sypte.co.uk/WhatWeDo/Contracts

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7511b613-649c-45b2-a453-fcc801c303a0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7511b613-649c-45b2-a453-fcc801c303a0.json.