---
title: "Tender for Ticketing Solution - AWARD"
ocid: "ocds-b5fd17-752db277-0a3f-4cf3-a66f-98e9db558b5e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-752db277-0a3f-4cf3-a66f-98e9db558b5e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-752db277-0a3f-4cf3-a66f-98e9db558b5e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-752db277-0a3f-4cf3-a66f-98e9db558b5e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL MUSEUMS LIVERPOOL"
published: "2022-10-13"
---

# Tender for Ticketing Solution - AWARD

Buyer: NATIONAL MUSEUMS LIVERPOOL  
Current stage: Award  
OCID: ocds-b5fd17-752db277-0a3f-4cf3-a66f-98e9db558b5e

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## Summary

National Museums Liverpool (NML) has recently awarded a contract for a ticketing solution, with a contract value not exceeding £170,000 GBP excluding VAT. The contract term is for 5 years until November 30, 2025, with the possibility of a two-year extension. The tender was in the "Award" stage and had a tender period that ended on July 20, 2022. The procurement is classified under the industry-specific software package category, particularly for tickets. This opportunity could be beneficial for businesses able to provide ticketing solutions integrated with Microsoft Dynamics 365 CRM and other key tools like Dynamics 365 Customer Voice and Dynamics 365 Marketing, as required by NML.

National Museums Liverpool's tender for a ticketing solution presents an opportunity for businesses in the services sector to engage. The procurement method used is an open procedure, suitable for SMEs, aligning with NML's preference for collaboration with various teams within the organisation and external providers. Located at William Brown Street, Liverpool, this opportunity is suitable for businesses in the North West region of the United Kingdom. The potential for further integrations between the ticketing solution and existing systems like Point of Sale and Event Management System suggests opportunities for businesses specialising in custom integrations and software development services.

## Notice

National Museums Liverpool (NML) is inviting tenders for a ticketing solution. NML delivers a box office service year-round to our customers, in-venue and online. We process between 150,000 and 350,000 transactions per year with the majority [c. 80%] being chargeable transactions for exhibition tickets, events tickets, and membership sales. Our box office also processes bookings for school visits and group experiences as well as accepts donations to support the work of the organisation. The box office generates income between PS500,000 and PS1m per year depending on the programme. It's vital that the Ticketing Solution Provider understands that we've made the business decision to introduce Microsoft Dynamics 365 CRM, and for this reason also recognises that the cost of changing from our current CRM solution would be prohibitive to our business. For this reason, it is vital that the Ticketing Solution offered to us can be fully integrated with our existing CRM infrastructure, and not override or attempt to replace any of the core functionality we have chosen to utilise. For example, Microsoft Dynamics 365 CRM is the principal system for managing Patrons and Members. We also utilise Dynamics 365 Customer Voice (Surveys) and Dynamics 365 Marketing (Email Marketing, Events Management), and the Ticketing Solution must be able to work with these key tools. We're also looking to make further use of integrations where possible such as between Ticketing Solution and Point of Sale and Event Management System. The Ticketing Provider will be expected to collaborate with various teams at NML, our CRM Solution Provider and our Web Agency. The contract value for the potential contract term of 5 years (until 30 November 2025 with the option to extend for two 12 monthly periods) is estimated not to exceed PS170,000 GBP excluding VAT. Please note that as volume of transactions are demand led, any values and volumes of transactions stated are approximate and variable over the contract term. Accordingly, no guarantee can therefore be given regarding the volume, nor value, of business placed. Further details are contained within our Invitation to Tender documents.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/888073af-716f-4736-8903-e99eb0d68b8f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Oct 2022 |
| Submission deadline | 20 Jul 2022 |
| Future notice date | Not specified |
| Award date | 10 Oct 2022 |
| Contract period | 30 Nov 2022 - 30 Nov 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £170,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL MUSEUMS LIVERPOOL |
| Locality | MERSYSIDE |
| Post town | Liverpool |
| Postcode | L3 8EN |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TIXTRACK (EUROPE |

## CPV Codes

### Divisions

- 22 - Printed matter and related products
- 48 - Software package and information systems

### Codes

- 22459000 - Tickets
- 48100000 - Industry specific software package

## Release History

- 13 Oct 2022 at 14:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/888073af-716f-4736-8903-e99eb0d68b8f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/888073af-716f-4736-8903-e99eb0d68b8f
  13th October 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.liverpoolmuseums.org.uk

## Provenance

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