--- title: "Sussex Partnership NHS Foundation Trust ITSM Managed Service Replacement" ocid: "ocds-b5fd17-75488468-0a88-43bf-9e96-1387af2eb54b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-75488468-0a88-43bf-9e96-1387af2eb54b" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-75488468-0a88-43bf-9e96-1387af2eb54b.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-75488468-0a88-43bf-9e96-1387af2eb54b.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST" published: "2020-05-19" --- # Sussex Partnership NHS Foundation Trust ITSM Managed Service Replacement Buyer: SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST Current stage: Tender OCID: ocds-b5fd17-75488468-0a88-43bf-9e96-1387af2eb54b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-75488468-0a88-43bf-9e96-1387af2eb54b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-75488468-0a88-43bf-9e96-1387af2eb54b.json) ## Summary The Surrey and Borders Partnership NHS Foundation Trust is conducting a procurement process for the "ITSM Managed Service Replacement" contract within the information technology services industry. This selective tender seeks to secure a fully managed IT service desk and associated services for its various sites, including hardware replacements and service management, with a total estimated value of £18,000,000. The tender period concludes on 19th June 2020, while the contract is expected to commence on 1st September 2020 and run until 31st August 2025, primarily focused in the South East region of the United Kingdom. This tender presents significant opportunities for growth, particularly for small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in IT services, consulting, software development, and support. Businesses equipped to deliver comprehensive managed IT services, including desktop and laptop hardware management, incident management, and IT support solutions, would be well-placed to compete for this contract. Suppliers should prepare to engage through the designated electronic portal to access the full procurement documentation. ## Notice Please note this is the replacement of a previous opportunity cancelled as a result of unforeseen circumstances relating to COVID-19. Sussex Partnership NHS Foundation Trust is undertaking a procurement for the provision of service desk and associated ITSM services to cover all its sites. This includes the full replacement of end user computing hardware and the management and support of that hardware for the term. The Trust is looking to procure the following services from a single supplier: - A fully managed service - A full device refresh of desktop and laptop devices and upgrade to Windows 10 and Office 2019 (see Volumetric Document for device numbers) - An on-Authority premises Service Desk (all Core Hours Service Desk support must be provided on the Authority site) - A full break/fix service and incident management with associated SLAs (financial rights of remedy mandatory) - A fully featured ITSM tool and portal for end users - Full call handling system and alternative contact methods - Change Management Services - Knowledge Management Services - Asset Management and device tracking Services - Problem Management Services - Configuration Management Services - Moves, Adds and Changes - Wi-Fi Service Management (Full Authority private and public Wi-Fi management and break/fix) - Implementation Services including but not limited to setup, training, data migration, testing, go-live, and post go-live support - Ongoing professional services and support Additional information: This opportunity is being procured using a electronic portal. Suppliers wishing to express an interest or gain access to the procurement documentation must visit the link below and sign up to use the electronic portal. Signing up is free and any suitable supplier may access the documentation. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cb5e5636-ad18-40e9-b6bd-55b2f168fe2d | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Restricted procedure (above threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 19 May 2020 | | Submission deadline | 19 Jun 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Aug 2020 - 31 Aug 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £18,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST | | Locality | WORTHING, WEST SUSSEX | | Post town | Brighton | | Postcode | BN13 3EP | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ2 Surrey, East and West Sussex | | ITL 3 | TLJ27 West Sussex (South West) | | Local authority | Worthing | | Electoral ward | Salvington | | Westminster constituency | Worthing West | | Delivery location | TLJ South East (England) | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 19 May 2020 at 12:13 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/cb5e5636-ad18-40e9-b6bd-55b2f168fe2d ## Documents - https://www.contractsfinder.service.gov.uk/Notice/cb5e5636-ad18-40e9-b6bd-55b2f168fe2d 19th May 2020 - Opportunity notice on Contracts Finder - https://commercialsolutions.bravosolution.co.uk Electronic Portal Information ## Notice URLs - https://www.sussexpartnership.nhs.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-75488468-0a88-43bf-9e96-1387af2eb54b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-75488468-0a88-43bf-9e96-1387af2eb54b.json.