---
title: "Call Center Technology"
ocid: "ocds-b5fd17-754d385a-fda1-420b-959a-5d71586cd70f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-754d385a-fda1-420b-959a-5d71586cd70f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-754d385a-fda1-420b-959a-5d71586cd70f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-754d385a-fda1-420b-959a-5d71586cd70f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST YORKSHIRE COMBINED AUTHORITY"
published: "2023-01-09"
---

# Call Center Technology

Buyer: WEST YORKSHIRE COMBINED AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-754d385a-fda1-420b-959a-5d71586cd70f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-754d385a-fda1-420b-959a-5d71586cd70f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-754d385a-fda1-420b-959a-5d71586cd70f.json)

## Summary

The West Yorkshire Combined Authority has awarded a contract for Call Center Technology to REDCENTRIC SOLUTIONS LIMITED. The procurement process, classified under Communication and multimedia software package, was completed with a contract value of £256,524.78. The tender, initiated as an open procedure, had a tender closing date on 10th July 2022 and a contract period starting from 1st October 2022 to 31st October 2025 in Yorkshire and the Humber, United Kingdom.

This tender for Call Center Technology by the Mayoral Combined Authority presents a business opportunity for companies providing communication software services. The contract, awarded to REDCENTRIC SOLUTIONS LIMITED, offers a chance for growth for suitable businesses in the service sector. Businesses capable of handling design, installation, configuration, support, and maintenance of communication software packages are well-positioned to compete in this tender process.

## Notice

The Mayoral Combined Authority (MCA) are seeking a provider to cover the design, installation, configuration set up, handover and decommissioning, migration and decommissioning from the current Skype for business to the MCA's service desk with ongoing support and maintenance.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/582668f9-bd34-4505-bf50-6ff6c52933b5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Jan 2023 |
| Submission deadline | 10 Jul 2022 |
| Future notice date | Not specified |
| Award date | 7 Nov 2022 |
| Contract period | 8 Nov 2022 - 7 Nov 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £256,524 |
| Lots value | Not specified |
| Awards value | £256,524 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST YORKSHIRE COMBINED AUTHORITY |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 2DE |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | REDCENTRIC SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48500000 - Communication and multimedia software package
- 48510000 - Communication software package

## Release History

- 9 Jan 2023 at 16:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/582668f9-bd34-4505-bf50-6ff6c52933b5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/582668f9-bd34-4505-bf50-6ff6c52933b5
  9th January 2023 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=42800&B=UK
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/103257
  User / Company

## Notice URLs

- https://www.westyorks-ca.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-754d385a-fda1-420b-959a-5d71586cd70f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-754d385a-fda1-420b-959a-5d71586cd70f.json.