---
title: "Research & Evaluation for Customer and Claimant Communications"
ocid: "ocds-b5fd17-755ce0ab-8a68-492f-a29f-b86d2e4ffb08"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-755ce0ab-8a68-492f-a29f-b86d2e4ffb08"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-755ce0ab-8a68-492f-a29f-b86d2e4ffb08.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-755ce0ab-8a68-492f-a29f-b86d2e4ffb08.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2017-02-14"
---

# Research & Evaluation for Customer and Claimant Communications

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-755ce0ab-8a68-492f-a29f-b86d2e4ffb08

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-755ce0ab-8a68-492f-a29f-b86d2e4ffb08)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-755ce0ab-8a68-492f-a29f-b86d2e4ffb08.json)

## Summary

The Department for Work and Pensions (DWP) has completed a tender titled "Research & Evaluation for Customer and Claimant Communications" under an open procurement procedure. This procurement process aimed to engage services in the social research and marketing sector. The contract was awarded on 1st February 2017, following a submission deadline that ended on 7th October 2016. The contract covers a duration from 1st February 2017 to 1st February 2020, and is located in the United Kingdom, specifically addressed to delivery in British Overseas Territories and several other regions.

This tender presents significant opportunities for businesses focused on social research and marketing services, particularly those that are small and medium-sized enterprises (SMEs) or voluntary, community, and social enterprises (VCSEs). Companies with expertise in customer communication evaluation and a track record of delivering research services geared towards public sector needs would be particularly well-suited to compete for similar future tenders. Engaging in such contracts can enhance business growth by expanding service offerings and fostering relationships with large public sector clients.

## Notice

The Department for Work and Pensions (DWP), Operational External Communications (hereafter referred to as the Authority) requires research and evaluation for all the Authority communication customer channels and claimant facing letters, leaflets, forms, websites, videos, posters and SMS texts.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/edfb8bd4-d121-4594-9ad6-68d1fb57d179 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Feb 2017 |
| Submission deadline | 7 Oct 2016 |
| Future notice date | Not specified |
| Award date | 1 Feb 2017 |
| Contract period | 2 Feb 2017 - 1 Feb 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £100,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | NEWPORT |
| Post town | Newport |
| Postcode | NP10 8QQ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL54 Monmouthshire and Newport |
| Local authority | Newport |
| Electoral ward | Tredegar Park and Marshfield |
| Westminster constituency | Newport West and Islwyn |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IPSOS MORI |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79315000 - Social research services
- 79342000 - Marketing services

## Release History

- 14 Feb 2017 at 15:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/edfb8bd4-d121-4594-9ad6-68d1fb57d179

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/edfb8bd4-d121-4594-9ad6-68d1fb57d179
  14th February 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9a59591b-c7d8-4abc-8779-2011a5398f1c
  Contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-755ce0ab-8a68-492f-a29f-b86d2e4ffb08. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-755ce0ab-8a68-492f-a29f-b86d2e4ffb08.json.