--- title: "CRM-Website Implementation (Prior Information Notice)" ocid: "ocds-b5fd17-758ef719-716c-40bf-bc24-2b08183e5aa0" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-758ef719-716c-40bf-bc24-2b08183e5aa0" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-758ef719-716c-40bf-bc24-2b08183e5aa0.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-758ef719-716c-40bf-bc24-2b08183e5aa0.json" source: "Contracts Finder" current_stage: "Planning" buyer: "OXFORD CITY COUNCIL" published: "2019-11-13" --- # CRM-Website Implementation (Prior Information Notice) Buyer: OXFORD CITY COUNCIL Current stage: Planning OCID: ocds-b5fd17-758ef719-716c-40bf-bc24-2b08183e5aa0 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-758ef719-716c-40bf-bc24-2b08183e5aa0) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-758ef719-716c-40bf-bc24-2b08183e5aa0.json) ## Summary The Oxford City Council is seeking suppliers for a project titled "CRM-Website Implementation (Prior Information Notice)," which falls under the software package and information systems industry category. The contracting process is currently in the planning stage, with a deadline for engagement set for 30th November 2019. The council is particularly interested in solutions that support website design, customer relationship management, and online self-service functionalities, among other requirements. This opportunity is focused on delivery within the South East region of the United Kingdom, and the council is encouraging early engagement from potential suppliers. This tender offers significant opportunities for businesses specialising in software development, particularly those with expertise in customer relationship management systems, web design, and integrated software solutions. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) will find this an ideal chance to showcase their capabilities in providing comprehensive digital solutions. Suppliers who can demonstrate innovative approaches and successful integration of systems will be well-positioned to compete for this contract. ## Notice The purpose of this PIN is to show our interest in engaging with suppliers that have solutions that can deliver the following either directly or through subcontracted services: 1) Website design (UI/UX); 2) Content management; 3) Case management; 4) Customer relationship management; 5) Online customer self-service account; 6) Event and appointment bookings (public and internal); 7) Forms with lookup and attachment capabilities; 8) Data and information transfer to/from back-office systems; 9) Sentiment analysis; 10) Web chat; 11) Inbound screen popping; 12) Integrated knowledge base and scripting solution; 13) Click to call. Our objective is to deliver a customer Ecosystem of Modules, Solutions and Applications (System) that enables a two way interaction between customers and staff that: - keeps the customer informed of progress of interactions, - allows staff to manage their workloads within that system, - provides customers the ability to initiate and view their interactions and progress online, - allows the council to evaluate success and performance in those interactions. All components need to 'work' with one another within the 'System' as well as service specific applications such as accounting, telephony and other similar systems. We will want to see demonstrations of the capabilities of the solutions that are now available in the market place so that we can create a specification taking into consideration new developments that will allow us to achieve our goal. Demonstration requests and requests for further information in relation to this PIN must be received by 12.00 noon on 30.11.2019 using the contact details contained in the PIN. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/15b208fc-a91d-42d8-b036-3e200e478ee0 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Nov 2019 | | Submission deadline | Not specified | | Future notice date | 30 Nov 2019 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | OXFORD CITY COUNCIL | | Locality | OXFORD | | Post town | Oxford | | Postcode | OX1 1DS | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire | | ITL 3 | TLJ14 Oxfordshire CC | | Local authority | Oxford | | Electoral ward | Osney & St Thomas | | Westminster constituency | Oxford West and Abingdon | | Delivery location | TLJ South East (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems - 48200000 - Networking, Internet and intranet software package ## Release History - 13 Nov 2019 at 15:32 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/15b208fc-a91d-42d8-b036-3e200e478ee0 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/15b208fc-a91d-42d8-b036-3e200e478ee0 13th November 2019 - Early engagement notice on Contracts Finder - https://procontract.due-north.com/Advert?advertId=0edcadec-2506-ea11-80fb-005056b64545 The PIN is being advertised through the South East Business Portal ## Notice URLs - http://www.oxford.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-758ef719-716c-40bf-bc24-2b08183e5aa0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-758ef719-716c-40bf-bc24-2b08183e5aa0.json.