--- title: "Provision of Avaya Telephony Support and Maintenance" ocid: "ocds-b5fd17-75ab4e88-9063-4da7-82a2-71e1af12a971" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-75ab4e88-9063-4da7-82a2-71e1af12a971" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-75ab4e88-9063-4da7-82a2-71e1af12a971.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-75ab4e88-9063-4da7-82a2-71e1af12a971.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2019-09-18" --- # Provision of Avaya Telephony Support and Maintenance Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-75ab4e88-9063-4da7-82a2-71e1af12a971 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-75ab4e88-9063-4da7-82a2-71e1af12a971) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-75ab4e88-9063-4da7-82a2-71e1af12a971.json) ## Summary Sandwell Metropolitan Borough Council is conducting a procurement for the "Provision of Avaya Telephony Support and Maintenance" as part of their ongoing services in the telecommunications industry. The tender is currently in the planning stage, with submissions due by 3rd October 2019. The contract is expected to commence on 28th October 2019 for a duration of one year, extendable for two additional twelve-month periods. The total estimated contract value is £150,000, and it is being carried out through an open procedure below the threshold. The project location is in the West Midlands, United Kingdom, specifically at the address B69 3DB. This tender presents an opportunity for businesses specialising in telephony support and maintenance, particularly those holding Avaya partner status of Sapphire or above. Companies capable of delivering comprehensive repair and support services for telephony equipment will find suitable conditions to propose their solutions. By participating in this tender, businesses can secure a significant service contract with the potential for future extensions, fostering growth and establishing a long-term relationship with a local authority. ## Notice Provision of Avaya Telephony Support and Maintenance Sandwell Metropolitan Borough Council (SMBC) is inviting a suitably qualified Avaya Edge partner with a status level of Sapphire or above to provide a support and maintenance contract relating to our Avaya CS1000e, Avaya Aura Contact Centre 6, Avaya Call Pilot, Avaya 2330 Secure Router, Verint Impact 360 WFO and associated modules and equipment including licencing. Further details are in the Part A document - Section 2. Requirement - specification. Period of Contract As an indication the Contract is expected to commence on 28 October 2019 and will be for a period of 1 year until 27 October 2020, with the option for 2 further 12-month extensions on a 1 plus 1-year basis. Value of Contract The total estimated value excluding VAT for the entire duration of the contract including all extension options is PS150,000. This value is based on historical spend data and is intended to be used as a guide only and is not a guarantee of the level of business that will be generated from the contract. Contractors/Supplier(s) Appointment On the basis of the Tender submissions the Council will select one supplier to be appointed under the contract to provide the Services in accordance with the published suitability assessment criteria and award criteria as detailed within the Invitation to Tender. The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the ITT and other related documents. In Order To View the On-Line Questionnaire and Submit a Tender, you will be required to' Opt-In'. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: Thursday 03 October 2019 at 15:00hrs Additional information: The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the ITT and other related documents. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ad5a2a79-aad0-407d-b13e-c43bd82c0d83 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 18 Sep 2019 | | Submission deadline | 3 Oct 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 28 Oct 2019 - 27 Oct 2020 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £150,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B69 3DB | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | Oldbury | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 50 - Repair and maintenance services - 71 - Architectural, construction, engineering and inspection services - 72 - IT services: consulting, software development, Internet and support ### Codes - 50334100 - Repair and maintenance services of line telephony equipment - 71356300 - Technical support services - 72250000 - System and support services ## Release History - 18 Sep 2019 at 14:48 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ad5a2a79-aad0-407d-b13e-c43bd82c0d83 - 18 Sep 2019 at 14:47 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ad5a2a79-aad0-407d-b13e-c43bd82c0d83 - 18 Sep 2019 at 14:46 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ad5a2a79-aad0-407d-b13e-c43bd82c0d83 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/ad5a2a79-aad0-407d-b13e-c43bd82c0d83 18th September 2019 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-75ab4e88-9063-4da7-82a2-71e1af12a971. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-75ab4e88-9063-4da7-82a2-71e1af12a971.json.