---
title: "GB-Sheffield: Customer Experience Contact Centre"
ocid: "ocds-b5fd17-75ad3c1b-c823-449c-a359-c5703b603e99"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-75ad3c1b-c823-449c-a359-c5703b603e99"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-75ad3c1b-c823-449c-a359-c5703b603e99.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-75ad3c1b-c823-449c-a359-c5703b603e99.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BRITISH BUSINESS BANK PLC"
published: "2025-12-01"
---

# GB-Sheffield: Customer Experience Contact Centre

Buyer: BRITISH BUSINESS BANK PLC  
Current stage: Award  
OCID: ocds-b5fd17-75ad3c1b-c823-449c-a359-c5703b603e99

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-75ad3c1b-c823-449c-a359-c5703b603e99)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-75ad3c1b-c823-449c-a359-c5703b603e99.json)

## Summary

The British Business Bank PLC, a development bank owned by the UK government, has completed the procurement process for a "Customer Experience Contact Centre" project. This falls under the telecommunications system industry category—specifically focusing on omnichannel and HUB telephony systems. The project will be located in Yorkshire and the Humber, UK. The procurement stage is marked as "Award," indicating that the contract has been awarded to Vonage Business Limited, who will deliver the service from 1st February 2026 to 31st January 2029. The award was published on 1st December 2025, following the initial tender period which ended on 29th September 2025.

This contract presents significant opportunities for businesses specialising in telecommunications systems and services. Companies with expertise in setting up efficient contact centres and handling large-scale telecom projects would find this opportunity particularly advantageous. While the contract has been awarded to a large supplier, firms within the telecommunications sector can benefit from understanding the procurement process and potentially positioning themselves for subcontracting opportunities or future tenders. The value of the contract amounts to £92,940, which underscores the potential for business growth by engaging in similar projects.

## Notice

Customer Experience Contact Centre Omnichannel and SUL HUB Telephony Additional information: British Business Bank Plc, registered in England and Wales, registration number 08616013, registered office Steel City House, West Street, Sheffield, S1 2GQ, a development bank wholly owned by the HM Government. It and its subsidiaries are not banking institutions and do not operate as such. With the exception of BBB Investment Services Limited they are not authorised or regulated by the Prudential Regulation Authority or the Financial Conduct Authority. BBB Investment Services Limited is authorised and regulated by the Financial Conduct Authority. A complete legal structure chart for the group can be found at www.british-business-bank.co.uk.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1ca92347-3dfb-42c2-a059-43b25379cca1 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Dec 2025 |
| Submission deadline | 28 Sep 2025 |
| Future notice date | Not specified |
| Award date | 27 Nov 2025 |
| Contract period | 1 Feb 2026 - 31 Jan 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £92,940 |
| Lots value | Not specified |
| Awards value | £92,940 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH BUSINESS BANK PLC |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 2GQ |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VONAGE BUSINESS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32412100 - Telecommunications network
- 32510000 - Wireless telecommunications system
- 32524000 - Telecommunications system

## Release History

- 1 Dec 2025 at 14:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1ca92347-3dfb-42c2-a059-43b25379cca1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1ca92347-3dfb-42c2-a059-43b25379cca1
  1st December 2025 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=997687102
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-75ad3c1b-c823-449c-a359-c5703b603e99. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-75ad3c1b-c823-449c-a359-c5703b603e99.json.