---
title: "Fixed Line Voting; IVR & MSDC"
ocid: "ocds-b5fd17-75b9cd7a-f3ac-423e-9415-ab610b5a1595"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-75b9cd7a-f3ac-423e-9415-ab610b5a1595"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-75b9cd7a-f3ac-423e-9415-ab610b5a1595.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-75b9cd7a-f3ac-423e-9415-ab610b5a1595.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE BRITISH BROADCASTING CORPORATION (BBC)"
published: "2022-09-27"
---

# Fixed Line Voting; IVR & MSDC

Buyer: THE BRITISH BROADCASTING CORPORATION (BBC)  
Current stage: Award  
OCID: ocds-b5fd17-75b9cd7a-f3ac-423e-9415-ab610b5a1595

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## Summary

The British Broadcasting Corporation (BBC) is seeking suppliers for Fixed Line Voting; IVR & MSDC services. The procurement process is currently in the award stage, with a contract value of 1 GBP. The tender period ended on 25th May 2022, and the contract will be valid from 1st August 2022 to 31st July 2026. The procurement method used is an Open procedure above the threshold, suited for service providers in the interactive voice response software package industry. The BBC, based in London, is the buying organization responsible for this procurement.

This tender provides opportunities for SMEs in the telecommunications services industry to secure a contract for providing IVR and MSDC services for premium and non-premium rate promotions. Businesses capable of offering managed services including securing numbers, testing, and maintaining infrastructure, along with technical support, would be well-suited to compete. The contract duration of up to 4 years offers stability and growth prospects for successful suppliers, with potential revenue share agreements for high-profile events like Strictly Come Dancing and Countryfile.

## Notice

The BBC is looking for suppliers to provide the telecommunications services and infrastructure for premium and non-premium rate promotions via interactive voice response (IVR), mobile short dial codes (MDSCs), or live call-handling. These will be either on the supplier's own platform with appropriate overflow where necessary or by use of mass-calling platforms. The fully managed service will include securing and maintaining numbers, testing, providing a support team to include account management and technical support, escalation and contingency plans, agreement of work orders and any project-specific special terms (if appropriate), data management and financial reconciliation, financial and other reporting, to be provided by the Supplier, or indirectly via sub-contractors. Section C - Specification Of Requirements of the Tender Documentation has further, detailed requirements. Lot 1 will be predominately for Strictly Come Dancing, but may also include other high profile, live events where volumes are likely to be equivalent to Strictly Come Dancing and the BBC would wish to engage a supplier on a revenue share basis (if these become part of the BBC schedule although this is very unlikely). Lot 2 will provide services for Countryfile, and Sports Personality of the Year, as well as any other voting events of a similar scale. Lot 2 will also be the first point of contact for any extra IVR-MSDC, BBC Studios services and Independent Production services. The frameworks initial term is for a period of 2 years. The Framework Agreements may be extended at the BBC's discretion by up to an additional 2 years. If the BBC wishes to exercise this option, it will give written notice to the successful provider no later than 90 days prior to the end of the initial term. Further details can be found in the tender documentation available via he BBC eSourcing Portal

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/639f03c6-0996-42e3-9e7b-cee69f04ace8 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Sep 2022 |
| Submission deadline | 25 May 2022 |
| Future notice date | Not specified |
| Award date | 27 Jun 2022 |
| Contract period | 31 Jul 2022 - 31 Jul 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1 |
| Lots value | Not specified |
| Awards value | £1 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE BRITISH BROADCASTING CORPORATION (BBC) |
| Locality | LONDON |
| Post town | West London |
| Postcode | W1A 1AA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | West End |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | SPOKE (INTERACTIVE; TEMPLE INTERACTIVE MEDIA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48512000 - Interactive voice response software package

## Release History

- 27 Sep 2022 at 09:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/639f03c6-0996-42e3-9e7b-cee69f04ace8
- 27 Apr 2022 at 09:10 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/af1c60db-94a2-441d-bb5d-e3d8da19f713

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/639f03c6-0996-42e3-9e7b-cee69f04ace8
  27th September 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/af1c60db-94a2-441d-bb5d-e3d8da19f713
  27th April 2022 - Opportunity notice on Contracts Finder
- https://bbc.bravosolution.co.uk/
  BBC eSourcing

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-75b9cd7a-f3ac-423e-9415-ab610b5a1595. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-75b9cd7a-f3ac-423e-9415-ab610b5a1595.json.