--- title: "Contact Centre Platform Pre-Market Engagement" ocid: "ocds-b5fd17-75f66625-6562-430e-8a20-23001ed4b668" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-75f66625-6562-430e-8a20-23001ed4b668" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-75f66625-6562-430e-8a20-23001ed4b668.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-75f66625-6562-430e-8a20-23001ed4b668.json" source: "Contracts Finder" current_stage: "Planning" buyer: "LIVERPOOL CITY COUNCIL" published: "2023-04-05" --- # Contact Centre Platform Pre-Market Engagement Buyer: LIVERPOOL CITY COUNCIL Current stage: Planning OCID: ocds-b5fd17-75f66625-6562-430e-8a20-23001ed4b668 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-75f66625-6562-430e-8a20-23001ed4b668) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-75f66625-6562-430e-8a20-23001ed4b668.json) ## Summary The Liverpool City Council is seeking a supplier to provide a contact centre platform for customer engagement, enhancing their digital offering. The tender, titled "Contact Centre Platform Pre-Market Engagement," falls under industry categories of software packages, telecommunications services, and IT services. Located in Liverpool, England, the procurement process is currently in the planning stage, with a tender submission deadline of noon on 25th April 2023. This tender presents an opportunity for businesses specializing in software, telecommunications, and IT services to partner with Liverpool City Council. With a contract value of GBP 3,000,000 over an anticipated five-year term, the procurement process is suitable for SMEs and VCSEs. Interested companies can access the full tender details on Procontract, with registration required for participation. ## Notice Contract Number: DN664662 Contract Name: Contact Centre Platform Pre-Market Engagement Liverpool City Council Contact Centre is seeking a supplier to provide a contact centre platform to provide the main portal for customer engagement and to underpin the delivery of the service. This initiative is seen as a key opportunity to work in partnership with a supplier, the Council's ICT Service and key stakeholders to increase customer self- service, employ any appropriate new innovative technology and enhance Liverpool City Council's digital offering. Contract Term: Likely to be five years. Further information can be obtained from: https://procontract.due-north.com from 5pm on 5 April 2023. Tender submission deadline: Noon on 25 April 2023. Please download the full application and supporting documents from Procontract. Your company will need to register on Procontract (Due North) to be able to receive the opportunity. The documents will only be available on Procontract (available via the Due North site). Once you have registered you will need to go to the "my opportunities" section on the home page of Procontract and follow the instructions as a supplier to enable you to return your submission. To register your organisation on Procontract click on the following link https://procontract.due-north.com/register, go to suppliers' area and click on "register free". ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/27f9cd3e-ad5f-42d5-b6e2-2f2a8ae69ca8 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 5 Apr 2023 | | Submission deadline | Not specified | | Future notice date | 24 Apr 2023 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £3,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LIVERPOOL CITY COUNCIL | | Locality | LIVERPOOL | | Post town | Liverpool | | Postcode | L3 1DS | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD7 Merseyside | | ITL 3 | TLD72 Liverpool | | Local authority | Liverpool | | Electoral ward | Waterfront South | | Westminster constituency | Liverpool Riverside | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems - 64 - Postal and telecommunications services - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 64200000 - Telecommunications services - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 5 Apr 2023 at 11:06 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/27f9cd3e-ad5f-42d5-b6e2-2f2a8ae69ca8 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/27f9cd3e-ad5f-42d5-b6e2-2f2a8ae69ca8 5th April 2023 - Early engagement notice on Contracts Finder - https://procontract.due-north.com/Advert?advertId=c5439897-a0d3-ed11-8121-005056b64545 Advert ## Notice URLs - http://www.liverpool.gov.uk - https://procontract.due-north.com - https://procontract.due-north.com/register ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-75f66625-6562-430e-8a20-23001ed4b668. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-75f66625-6562-430e-8a20-23001ed4b668.json.