---
title: "NHS Leeds West CCG (on behalf of the 3 Leeds CCGs) - Active Signposting"
ocid: "ocds-b5fd17-75ffee65-9ab9-45dd-8c67-d534ff28ad3f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-75ffee65-9ab9-45dd-8c67-d534ff28ad3f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-75ffee65-9ab9-45dd-8c67-d534ff28ad3f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-75ffee65-9ab9-45dd-8c67-d534ff28ad3f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "EMBED HEALTH CONSORTIUM"
published: "2017-10-24"
---

# NHS Leeds West CCG (on behalf of the 3 Leeds CCGs) - Active Signposting

Buyer: EMBED HEALTH CONSORTIUM  
Current stage: Award  
OCID: ocds-b5fd17-75ffee65-9ab9-45dd-8c67-d534ff28ad3f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-75ffee65-9ab9-45dd-8c67-d534ff28ad3f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-75ffee65-9ab9-45dd-8c67-d534ff28ad3f.json)

## Summary

The NHS Leeds West Clinical Commissioning Group (CCG), on behalf of the three Leeds CCGs, is conducting a procurement for a contract titled "Active Signposting." This initiative is aimed at implementing a training and development programme for GP practice teams to enhance their ability to signpost patients effectively within the healthcare system. The procurement method is open, and the contract value is set at £120,750. Key dates include the contract period commencing on 1st October 2017 and concluding on 30th September 2019. Delivery will take place in the Yorkshire and the Humber region.

This tender presents an excellent opportunity for businesses specialising in staff training services, particularly those with experience in health training and organisational development. Companies that can deliver training to enhance front-desk staff's communication skills and customer engagement strategies will find this procurement especially relevant. Additionally, small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to consider participation, as they are deemed suitable suppliers for this essential service.

## Notice

Award of a contract for the following: NHS Leeds West CCG on behalf of the three Leeds CCGs, including NHS Leeds North CCG and NHS Leeds South and East CCG wish to contract with a provider to provide a training and development programme for practice teams to prepare and enable them for working differently for Leeds GP practices (Active Signposting). NHS England (NHSE) has committed national funding to support some change areas outlined in the GPFV. Funding for training of front of house in general practice will support skills and confidence for staff to play a greater role in the active sign-posting of patients. Both of these developments will free up GP time to be able to focus care on the most complex patients, as endorsed by the British Medical Association and Royal College of Nursing. There are already good examples of local practice teams embracing change and working differently but there are also some practices who are more resistant to the changes outlined in the GPFV and need support about the benefits of new ways of working. Although not part of this tender, a communications campaign will run alongside this work as we recognize that in order to successfully implement this change into general practice, it will be necessary to engage with the general population to communicate the purpose and benefit of the general practice workforce changes. The general population must be informed of the change in communication style and approach at the front desk that this will engender. The active sign-posting process starts with the receptionist understanding the reason that the patient is contacting the practice, and then sign-posting them to the appropriate service / process Objectives * All staff working in reception in all Leeds GP practices receive appropriate training to develop the skills required to feel confident and competent to carry out active signposting to agreed standards. * All practice teams to be prepared, enabled and have plans to support front line staff engaged in active sign-posting, and for the implementation of active signposting. * All practice teams to understand and appreciate the context and drivers of the GPFV and the utilisation of a broader primary care workforce, and why this is national policy.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/af449490-6403-45ef-be1b-3899a2ab56da |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Oct 2017 |
| Submission deadline | 31 Jul 2017 |
| Future notice date | Not specified |
| Award date | 4 Oct 2017 |
| Contract period | 30 Sep 2017 - 30 Sep 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £120,750 |
| Lots value | Not specified |
| Awards value | £120,750 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EMBED HEALTH CONSORTIUM |
| Locality | HUDDERSFIELD |
| Post town | Huddersfield |
| Postcode | HD2 1GZ |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE44 Calderdale and Kirklees |
| Local authority | Kirklees |
| Electoral ward | Ashbrow |
| Westminster constituency | Huddersfield |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NOTTINGHAM CITY GP ALLIANCE |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80511000 - Staff training services
- 80561000 - Health training services

## Release History

- 24 Oct 2017 at 14:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/af449490-6403-45ef-be1b-3899a2ab56da

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/af449490-6403-45ef-be1b-3899a2ab56da
  24th October 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-75ffee65-9ab9-45dd-8c67-d534ff28ad3f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-75ffee65-9ab9-45dd-8c67-d534ff28ad3f.json.