---
title: "Provision of ITSM Support Services for DBS"
ocid: "ocds-b5fd17-760567aa-6c83-4342-b328-9d519a5407d1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-760567aa-6c83-4342-b328-9d519a5407d1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-760567aa-6c83-4342-b328-9d519a5407d1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-760567aa-6c83-4342-b328-9d519a5407d1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2018-04-09"
---

# Provision of ITSM Support Services for DBS

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-760567aa-6c83-4342-b328-9d519a5407d1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-760567aa-6c83-4342-b328-9d519a5407d1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-760567aa-6c83-4342-b328-9d519a5407d1.json)

## Summary

The contract titled "Provision of ITSM Support Services for DBS" was awarded by the Crown Commercial Service for the Disclosure and Barring Service (DBS). This contract falls under the IT services category and is valued at approximately £10,061,383. The procurement process was a selective call-off from a framework agreement and has completed the award stage as of 29 March 2018. The contract commenced on 1 April 2018 and is set to run until 31 March 2020, with an option for a two-year extension until March 2022. The relevant locations for service delivery include the United Kingdom and British Overseas Territories.

This tender presents significant opportunities for businesses in the information technology sector, particularly for small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) due to its suitability criteria. Companies that specialise in IT services, consulting, software development, and support would be well-positioned to compete for similar contracts, fostering growth and establishing a broader client base within the public sector.

## Notice

Please note that this publication is for transparency purposes only. Disclosure and Barring Service (DBS) were seeking to award a Contract for the Provision of ITSM Support Services for DBS. This Contract commences on the 1st April 2018 until 31st March 2020. There is the option of a two (2) year extension on a one (1) + one (1) basis for this Contract, until 31st of March 2022.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4368223b-82b0-47bc-b517-1fec9c66eafd |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Apr 2018 |
| Submission deadline | 5 Jan 2018 |
| Future notice date | Not specified |
| Award date | 28 Mar 2018 |
| Contract period | 31 Mar 2018 - 31 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £10,061,383 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IBM UNITED KINGDOM |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 9 Apr 2018 at 11:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4368223b-82b0-47bc-b517-1fec9c66eafd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4368223b-82b0-47bc-b517-1fec9c66eafd
  9th April 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/bf483b80-0d66-4507-9055-a489458b52cb
  Redacted Outcome Letter
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5b71c43a-67d4-4190-bdc6-be969716a3e4
  Redacted Contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-760567aa-6c83-4342-b328-9d519a5407d1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-760567aa-6c83-4342-b328-9d519a5407d1.json.