---
title: "Netcall Tenant Hub"
ocid: "ocds-b5fd17-760b8cd7-1669-4225-bb56-fb2ee48fccb6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-760b8cd7-1669-4225-bb56-fb2ee48fccb6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-760b8cd7-1669-4225-bb56-fb2ee48fccb6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-760b8cd7-1669-4225-bb56-fb2ee48fccb6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NEWCASTLE CITY COUNCIL"
published: "2024-07-11"
---

# Netcall Tenant Hub

Buyer: NEWCASTLE CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-760b8cd7-1669-4225-bb56-fb2ee48fccb6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-760b8cd7-1669-4225-bb56-fb2ee48fccb6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-760b8cd7-1669-4225-bb56-fb2ee48fccb6.json)

## Summary

The Newcastle City Council recently awarded a contract for the provision of Netcall Tenant Hub, a solution for contact management and repairs service. The contract falls under the 'Office and computing machinery, equipment and supplies' category, with a total value of £1,242,801. The procurement method used was a direct single tender action, with the tender closing on July 11, 2024. The contract period starts on July 12, 2024, and ends on July 11, 2025. The buying organisation is Newcastle City Council located in Newcastle-upon-Tyne, England.

This tender presents an opportunity for businesses involved in providing office and computing machinery solutions to cater to the needs of Newcastle City Council. Companies with expertise in contact management systems and CRM solutions would be well-suited to compete for this contract. The award has been granted to NETCALL UK LIMITED, a large-scale supplier, following a thorough procurement process led by the council.

## Notice

Provision of Netcall Tenant Hub to support YHN Housing moving back in house. Tenant Hub from Netcall which is part of the low code solution that we already have procured. This solution will be used for contact management (CRM) within the contact centre and also within repairs service to manage repairs, voids and construction jobs

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e6031ac8-b30c-4846-b47e-63363b741bf6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jul 2024 |
| Submission deadline | 11 Jul 2024 |
| Future notice date | Not specified |
| Award date | 10 Jul 2024 |
| Contract period | 11 Jul 2024 - 11 Jul 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,242,801 |
| Lots value | Not specified |
| Awards value | £124,280 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NEWCASTLE CITY COUNCIL |
| Locality | NEWCASTLE-UPON-TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 8QH |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages

### Codes

- 30000000 - Office and computing machinery, equipment and supplies except furniture and software packages

## Release History

- 11 Jul 2024 at 11:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e6031ac8-b30c-4846-b47e-63363b741bf6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e6031ac8-b30c-4846-b47e-63363b741bf6
  11th July 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-760b8cd7-1669-4225-bb56-fb2ee48fccb6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-760b8cd7-1669-4225-bb56-fb2ee48fccb6.json.