---
title: "Agent Webinars"
ocid: "ocds-b5fd17-760d4efb-7995-4081-8bd8-ede006895159"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-760d4efb-7995-4081-8bd8-ede006895159"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-760d4efb-7995-4081-8bd8-ede006895159.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-760d4efb-7995-4081-8bd8-ede006895159.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2017-10-18"
---

# Agent Webinars

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-760d4efb-7995-4081-8bd8-ede006895159

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-760d4efb-7995-4081-8bd8-ede006895159)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-760d4efb-7995-4081-8bd8-ede006895159.json)

## Summary

The procurement process was conducted by H M Revenue & Customs for the tender titled "Agent Webinars," which falls under the industry category of research and development services and related consultancy services. This project focuses on researching the impact of webinar participation on tax agents' behaviour and its broader business implications. The contract, valued at £21,327, was awarded on 12 September 2017, with the contract period commencing the following day and running until 18 December 2017. This tender was initiated through a standard tendering process and is classified under the Other procurement method.

This tender presents an opportunity for businesses focused on research and consultancy services, particularly those with experience in market research and tax-related studies. Small and medium-sized enterprises (SMEs) would be especially well-suited to compete, given the emphasis on optimising client experiences in government services. Engaging in such projects can lead to increased visibility and future contracts in similar sectors.

## Notice

Assignment under the Market Research Framework MR130001. This research will explore the impact of webinar participation on tax agent behaviour and the resulting broader business impact for their organisation and for their clients. The findings will be used to help HMRC ensure adequate resource is directed towards agent webinar services and identify ways to optimise these services to improve the customer experience.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/03aafa0c-bf40-493f-b889-7fa21e3798c7 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Other - N/A |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Oct 2017 |
| Submission deadline | 12 Sep 2017 |
| Future notice date | Not specified |
| Award date | 11 Sep 2017 |
| Contract period | 12 Sep 2017 - 18 Dec 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £21,327 |
| Lots value | Not specified |
| Awards value | £21,327 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2BQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IPSOS MORI |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 18 Oct 2017 at 09:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/03aafa0c-bf40-493f-b889-7fa21e3798c7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/03aafa0c-bf40-493f-b889-7fa21e3798c7
  18th October 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9ef55b89-fae3-41f8-aa3d-60b95bb39bbf
  Agent Webinar Service Order Letter - REDACTED

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-760d4efb-7995-4081-8bd8-ede006895159. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-760d4efb-7995-4081-8bd8-ede006895159.json.