---
title: "Homes England - Customer Feedback Platform"
ocid: "ocds-b5fd17-761e35c0-742d-4a07-89f1-90105b09b6c8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-761e35c0-742d-4a07-89f1-90105b09b6c8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-761e35c0-742d-4a07-89f1-90105b09b6c8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-761e35c0-742d-4a07-89f1-90105b09b6c8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOMES ENGLAND (THE NAME ADOPTED BY THE HOMES AND COMMUNITIES AGENCY)"
published: "2025-08-07"
---

# Homes England - Customer Feedback Platform

Buyer: HOMES ENGLAND (THE NAME ADOPTED BY THE HOMES AND COMMUNITIES AGENCY)  
Current stage: Award  
OCID: ocds-b5fd17-761e35c0-742d-4a07-89f1-90105b09b6c8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-761e35c0-742d-4a07-89f1-90105b09b6c8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-761e35c0-742d-4a07-89f1-90105b09b6c8.json)

## Summary

The procurement process detailed involves Homes England, a prominent buyer within the UK public sector, seeking a Customer Feedback Platform titled "Homes England - Customer Feedback Platform," classified under Software Package and Information Systems (CPV code 48000000). The process, commenced by tender and tagged with an 'award' status, has concluded with an award made to ROL SOLUTIONS LTD. The contract spans from 7th July 2025 to 30th June 2029, following a tender period conclusion by 1st June 2025. Homes England's procurement activities are centrally located in England, reflecting their commitment to improving service delivery through advanced feedback solutions.

This contract presents growth opportunities for businesses specialising in software and information systems, particularly those that are large-scale entities with experience in delivering comprehensive feedback platforms. The project is notably suitable for SMEs and VCSEs, highlighting a potential growth area for smaller firms willing to collaborate and innovate in public sector digitalisation. Businesses with a robust track record in providing scalable software solutions would be well-positioned to compete for similar opportunities within the public procurement space.

## Notice

GovMetric - procured via CCS GCloud

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1277a5f3-adb9-4a29-b990-f8874db226df |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Aug 2025 |
| Submission deadline | 1 Jun 2025 |
| Future notice date | Not specified |
| Award date | 29 Jun 2025 |
| Contract period | 6 Jul 2025 - 30 Jun 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £138,000 |
| Lots value | Not specified |
| Awards value | £138,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOMES ENGLAND (THE NAME ADOPTED BY THE HOMES AND COMMUNITIES AGENCY) |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE4 5BZ |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Arthur's Hill |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ROL SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 7 Aug 2025 at 15:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1277a5f3-adb9-4a29-b990-f8874db226df

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1277a5f3-adb9-4a29-b990-f8874db226df
  7th August 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.gov.uk/government/organisations/homes-england

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-761e35c0-742d-4a07-89f1-90105b09b6c8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-761e35c0-742d-4a07-89f1-90105b09b6c8.json.