---
title: "Provision of Specialist Telephony Training"
ocid: "ocds-b5fd17-7623c6d8-12a6-4fab-9d1c-1ea398d56789"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7623c6d8-12a6-4fab-9d1c-1ea398d56789"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7623c6d8-12a6-4fab-9d1c-1ea398d56789.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7623c6d8-12a6-4fab-9d1c-1ea398d56789.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DVLA - DRIVER & VEHICLE LICENSING AGENCY"
published: "2023-01-31"
---

# Provision of Specialist Telephony Training

Buyer: DVLA - DRIVER & VEHICLE LICENSING AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-7623c6d8-12a6-4fab-9d1c-1ea398d56789

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## Summary

The Driver & Vehicle Licensing Agency (DVLA) has awarded a contract for the provision of Specialist Telephony Training to Mitel Networks Limited. The contract is valued at GBP 56,400 and has a duration from January 18, 2023, to January 17, 2026. The procurement method used was a direct single tender action (below threshold). The training will take place in Swansea, Wales, with an end date for the tender submission period set for December 16, 2022.

This opportunity presents businesses in the specialist training services sector with a chance to provide MiVoice Telephony Training to DVLA telephony engineers. Companies with expertise in delivering technical training related to MiVoice Business Systems are well-suited to compete. The contract period spanning over three years offers stability and a steady revenue stream for the selected supplier. Businesses looking to develop long-term relationships with public sector organisations can benefit from participating in this training service procurement process.

## Notice

Description of Requirement: (along with any interdependencies and business criticality): DVLA has entered into a minimum of a 5 year contract with Wavenet with the Mitel components providing the core part back office element. ITS have an ongoing requirement to build and develop the technical capability of their staff to ensure the service is maintained and supported fully during this period. This requirement is for a flexible 3-year call-off contract for MiVoice Telephony Training, which is essential to ensure DVLA telephony engineers have all the required skills to install, configure, maintain and troubleshoot a MiVoice Business System. ITS Training Team will liaise with the supplier and Business area to review the availability of training and manage bookings for delegates individually. The Supplier must allocate an Account Manager, who should be available as the first point of contact (for booking courses and contract service reviews). Individual training requirements will be identified prior to booking delegates onto courses, ensuring individuals meet the required prerequisites and undertake the most appropriate training events. This requirement is based on up to 8 delegates requiring training each year, depending on staffing levels, recruitment, skills, etc. - Year 1 & 2: Intermediate (up to 8 delegates per year) o 5-day MiVoice Business Core Installation & Maintenance training leading to certification o MiCollab Self-Study Advanced (up to 8 delegates per year) o 4-day MiVoice Business Networking Clustering & Resiliency Installation & Maintenance training leading to certification o MiCollab Self-Study - Year 3: Wrap up & New starters o Any additional training sessions required to complete the training and achieve Certification will be discussed with delegates and agreed between the ITS Training Team and the Account Manager. o Discussions will be held with new members of staff who need to undergo Intermediate and/or Advanced training as part of t

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4686bf8d-c722-4148-a27d-2da66bed9c45 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jan 2023 |
| Submission deadline | 16 Dec 2022 |
| Future notice date | Not specified |
| Award date | 31 Jan 2023 |
| Contract period | 18 Jan 2023 - 17 Jan 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £75,200 |
| Lots value | Not specified |
| Awards value | £56,400 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DVLA - DRIVER & VEHICLE LICENSING AGENCY |
| Locality | SWANSEA |
| Post town | Swansea |
| Postcode | SA6 7JL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Mynydd-bach |
| Westminster constituency | Swansea West |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MITEL NETWORKS |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80510000 - Specialist training services

## Release History

- 31 Jan 2023 at 14:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4686bf8d-c722-4148-a27d-2da66bed9c45

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4686bf8d-c722-4148-a27d-2da66bed9c45
  31st January 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ff96501a-0a97-43c8-a4dd-b55b0955ffe3
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/01175dee-67a7-46ee-909b-91d8f0c9fbf7
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/452900d3-cd96-4de5-aa15-cbf538f38bbd
  n/a

## Provenance

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