---
title: "GB-Liverpool: EM152 - Replacement of Service Management System"
ocid: "ocds-b5fd17-76255f2f-87ce-46d7-91a8-3631279daad3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-76255f2f-87ce-46d7-91a8-3631279daad3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-76255f2f-87ce-46d7-91a8-3631279daad3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-76255f2f-87ce-46d7-91a8-3631279daad3.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "LIVERPOOL SCHOOL OF TROPICAL MEDICINE"
published: "2025-10-14"
---

# GB-Liverpool: EM152 - Replacement of Service Management System

Buyer: LIVERPOOL SCHOOL OF TROPICAL MEDICINE  
Current stage: Tender  
OCID: ocds-b5fd17-76255f2f-87ce-46d7-91a8-3631279daad3

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## Summary

The Liverpool School of Tropical Medicine is currently conducting a procurement process for the replacement of their Service Management System, titled "GB-Liverpool: EM152 - Replacement of Service Management System." The initiative falls under the industry category of Information Systems and Software Package and Information Systems, with a focus on services. Located in the North West region of the United Kingdom, this procurement is at the tender stage, having been published on 14th October 2025. Interested bidders must submit their tenders by 4th November 2025. The contract is scheduled to commence on 31st January 2026 and will conclude on the 30th of January 2031. The procurement method employed is an open procedure, with an estimated contract value of £100,000.

This tender provides substantial opportunities for businesses looking to expand in the field of service desk solutions, particularly for those specialising in information system services. Small or medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are considered suitable candidates for this procurement, offering a competitive advantage to diverse business sizes. Companies with experience in developing comprehensive service desk solutions that align with strategic and operational requirements will find this opportunity particularly attractive. The open nature of the procurement method encourages wide participation, promoting innovation and competition.

## Notice

LSTM is seeking to procure a modern, comprehensive service desk solution to support its future operational and strategic needs. The existing contract for the current system concludes on 31st January 2026, providing an opportunity to review the market and identify a solution that best aligns with LSTM's evolving requirements. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4ef0a23a-8a11-4bb9-9fb8-e69d4cc73b6c |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Oct 2025 |
| Submission deadline | 4 Nov 2025 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Jan 2026 - 30 Jan 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LIVERPOOL SCHOOL OF TROPICAL MEDICINE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 5QA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Brownlow Hill |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLD North West (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems
- 48810000 - Information systems

## Release History

- 14 Oct 2025 at 14:50 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/4ef0a23a-8a11-4bb9-9fb8-e69d4cc73b6c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4ef0a23a-8a11-4bb9-9fb8-e69d4cc73b6c
  14th October 2025 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=986940253
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-76255f2f-87ce-46d7-91a8-3631279daad3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-76255f2f-87ce-46d7-91a8-3631279daad3.json.