---
title: "HMCTS Crime User Experience/Research Services"
ocid: "ocds-b5fd17-766bd3b7-503f-4f16-ae26-2fadae3212ac"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-766bd3b7-503f-4f16-ae26-2fadae3212ac"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-766bd3b7-503f-4f16-ae26-2fadae3212ac.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-766bd3b7-503f-4f16-ae26-2fadae3212ac.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "MINISTRY OF JUSTICE"
published: "2020-02-10"
---

# HMCTS Crime User Experience/Research Services

Buyer: MINISTRY OF JUSTICE  
Current stage: Tender  
OCID: ocds-b5fd17-766bd3b7-503f-4f16-ae26-2fadae3212ac

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## Summary

The Ministry of Justice is currently overseeing a procurement process for the 'HMCTS Crime User Experience/Research Services', aimed at enhancing the digital services of the HMCTS Reform, Crime Programme. This project, classified under IT services, has a total budget of £3,100,000 and is based in London, United Kingdom. The procurement method is selective, specifically a call-off from a framework agreement, with the tender period closing on 21 February 2020. The contract is set to start on 1 April 2020 and will run until 30 April 2022.

This tender presents a significant opportunity for small and medium-sized enterprises (SMEs) specialising in user experience design, UI design, usability development, and user research. Businesses capable of delivering exceptional digital services that facilitate access to justice will find the project particularly aligned with their offerings. Engaging with this procurement could enable growth within the digital services sector and expand firms' portfolios in government-related projects.

## Notice

HMCTS Reform, Crime Programme is designed to develop efficient, proportionate and accessible digital services to enable access to justice via appropriate modern channels. The Common Platform is an increment based delivery programme using a blend of Agile and Waterfall methodology. The work will entail delivering excellent User Experience design services. The programme requires its new applications to be designed to deliver an optimal user experience. These services might include such elements as UI design, usability and accessibility development optimisation and user research. Interested parties are required to apply via the Digital Outcomes and Specialists Marketplace: https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/11830

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/94854dcb-7f73-4977-b3f0-18618fc3c120 |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning, Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Feb 2020 |
| Submission deadline | 21 Feb 2020 |
| Future notice date | 21 Feb 2020 |
| Award date | Not specified |
| Contract period | 31 Mar 2020 - 30 Apr 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,100,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9AJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 10 Feb 2020 at 13:45 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/94854dcb-7f73-4977-b3f0-18618fc3c120
- 10 Feb 2020 at 12:07 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/94854dcb-7f73-4977-b3f0-18618fc3c120
- 10 Feb 2020 at 12:05 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/a758deb9-8f04-4643-a9d9-d7f34ae4ef3d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/94854dcb-7f73-4977-b3f0-18618fc3c120
  10th February 2020 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/a758deb9-8f04-4643-a9d9-d7f34ae4ef3d
  10th February 2020 - Future opportunity notice on Contracts Finder

## Notice URLs

- https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/11830

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-766bd3b7-503f-4f16-ae26-2fadae3212ac. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-766bd3b7-503f-4f16-ae26-2fadae3212ac.json.