---
title: "Emergency out of hours service"
ocid: "ocds-b5fd17-7686805e-c3a1-431c-a2e8-e19f5aa6f9aa"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7686805e-c3a1-431c-a2e8-e19f5aa6f9aa"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7686805e-c3a1-431c-a2e8-e19f5aa6f9aa.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7686805e-c3a1-431c-a2e8-e19f5aa6f9aa.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "LONDON BOROUGH OF BEXLEY"
published: "2022-12-15"
---

# Emergency out of hours service

Buyer: LONDON BOROUGH OF BEXLEY  
Current stage: Tender  
OCID: ocds-b5fd17-7686805e-c3a1-431c-a2e8-e19f5aa6f9aa

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7686805e-c3a1-431c-a2e8-e19f5aa6f9aa)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7686805e-c3a1-431c-a2e8-e19f5aa6f9aa.json)

## Summary

The London Borough of Bexley is seeking a supplier to provide an emergency out-of-hours service for residents and other stakeholders to report urgent issues by phone and email. The service aims to address issues like flooding, homelessness, dangerous structures, absent children in local authority care, and requests for social worker support. The procurement method is selective with a restricted procedure. The deadline for tenders is 19th January 2023, and the contract period is set to start on 1st May 2023, lasting until 30th April 2028. The contract value is £180,000, and the service falls under the 'Telephone-answering services' category.

This tender by the London Borough of Bexley presents an opportunity for businesses that specialise in providing telephone-answering services to cater to urgent needs outside regular working hours. Companies with expertise in handling critical situations promptly and effectively, such as call centres or emergency response service providers, are well-suited to compete for this contract. The selective nature of the procurement process indicates that the buyer is looking for specific qualifications and experience from potential suppliers to ensure high-quality service delivery for urgent situations.

## Notice

The service is provided to enable residents and others to contact the Council by phone and email to report urgent issues which cannot wait until the next working day for resolution. Examples of urgent issues include flooding, homelessness, dangerous structures, absent children in local authority care, and requests for social worker support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/531bfeba-7912-4d38-81d6-2807fe58cbce |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Dec 2022 |
| Submission deadline | 19 Jan 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Apr 2023 - 30 Apr 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £180,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF BEXLEY |
| Locality | BEXLEYHEATH |
| Post town | Dartford |
| Postcode | DA6 7AT |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI51 Bexley and Greenwich |
| Local authority | Bexley |
| Electoral ward | Bexleyheath |
| Westminster constituency | Bexleyheath and Crayford |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 15 Dec 2022 at 14:20 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/531bfeba-7912-4d38-81d6-2807fe58cbce

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/531bfeba-7912-4d38-81d6-2807fe58cbce
  15th December 2022 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=744593892
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7686805e-c3a1-431c-a2e8-e19f5aa6f9aa. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7686805e-c3a1-431c-a2e8-e19f5aa6f9aa.json.