--- title: "THE PROVISION OF ICT SUPPORT AND MAINTENANCE SERVICES FOR DELL HARDWARE" ocid: "ocds-b5fd17-7688c47e-213b-4e23-9088-0ff11c5034bd" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7688c47e-213b-4e23-9088-0ff11c5034bd" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7688c47e-213b-4e23-9088-0ff11c5034bd.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-7688c47e-213b-4e23-9088-0ff11c5034bd.json" source: "Contracts Finder" current_stage: "Tender" buyer: "HEALTH & SAFETY EXECUTIVE" published: "2023-11-15" --- # THE PROVISION OF ICT SUPPORT AND MAINTENANCE SERVICES FOR DELL HARDWARE Buyer: HEALTH & SAFETY EXECUTIVE Current stage: Tender OCID: ocds-b5fd17-7688c47e-213b-4e23-9088-0ff11c5034bd [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7688c47e-213b-4e23-9088-0ff11c5034bd) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7688c47e-213b-4e23-9088-0ff11c5034bd.json) ## Summary The Health & Safety Executive (HSE) has initiated a tender process for the provision of ICT support and maintenance services for Dell hardware. This procurement opportunity falls under the services category with a value of £16,300. The tender period ends on 24th November 2023, and the contract period is scheduled to start on 1st December 2023 and end on 30th November 2024. The buying organisation is located in BOOTLE, England, and the procurement method is an open procedure (below threshold). This tender by HSE presents a lucrative opportunity for businesses specialising in IT support and maintenance services for hardware. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise organisations (VCSEs) are particularly suited to compete for this contract. The focus on ICT support and maintenance services for Dell hardware aligns with companies operating in the hardware repair and maintenance industry sector. Interested businesses should take note of the upcoming deadlines and the specified procurement method to submit competitive bids. ## Notice HSE's IT hardware for its science network is located mainly in Harpur Hill, Buxton. HSE recognises that the majority the kit maybe end of life (EOL) or near to EOL and that varying levels of support may be required for each. Details of the kit are provided in Annex A below. HSE is currently undertaking an IT Modernisation Project and there are plans to migrate the majority of information/assets from the Harpur Hill site to a data centre over the next twelve months, this should result in a reduction in the quantity of kit requiring support. HSE has outsourced its IT service desk provision and the supplier provides first and second line level support to all HSE's IT users via an IT Service Desk. The IT Service Desk will log all incidents and will pass incidents to the appropriate resolving department or third party. The successful Supplier will be required to work with the IT Service Desk on a day to day basis providing Third line Support. The IT Service Desk will raise the support tickets and calls with the successful service provider. Additional information: To register on in-tend you need to follow the link below:- https://in-tendhost.co.uk/hse ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9161e616-4275-40a5-aac7-73bc0a418520 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 15 Nov 2023 | | Submission deadline | 24 Nov 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Dec 2023 - 30 Nov 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £16,300 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | HEALTH & SAFETY EXECUTIVE | | Locality | BOOTLE | | Post town | Liverpool | | Postcode | L20 7HS | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD7 Merseyside | | ITL 3 | TLD73 Sefton | | Local authority | Sefton | | Electoral ward | Linacre | | Westminster constituency | Bootle | | Delivery location | Not specified | ## CPV Codes ### Divisions - 44 - Construction structures and materials; auxiliary products to construction (except electric apparatus) - 50 - Repair and maintenance services ### Codes - 44316400 - Hardware - 50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment ## Release History - 15 Nov 2023 at 12:41 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/9161e616-4275-40a5-aac7-73bc0a418520 - 14 Nov 2023 at 15:37 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/9161e616-4275-40a5-aac7-73bc0a418520 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/9161e616-4275-40a5-aac7-73bc0a418520 15th November 2023 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/hse To register on in-tend you need to follow the link below:- https://in-tendhost.co.uk/hse ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7688c47e-213b-4e23-9088-0ff11c5034bd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7688c47e-213b-4e23-9088-0ff11c5034bd.json.