---
title: "Telephony System - Isle of Wight Council"
ocid: "ocds-b5fd17-769dc78c-7bd4-4ae8-b8ba-41dd6e66ad56"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-769dc78c-7bd4-4ae8-b8ba-41dd6e66ad56"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-769dc78c-7bd4-4ae8-b8ba-41dd6e66ad56.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-769dc78c-7bd4-4ae8-b8ba-41dd6e66ad56.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ISLE OF WIGHT COUNCIL"
published: "2025-03-21"
---

# Telephony System - Isle of Wight Council

Buyer: ISLE OF WIGHT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-769dc78c-7bd4-4ae8-b8ba-41dd6e66ad56

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## Summary

The Isle of Wight Council has completed the procurement process for replacing its outdated Avaya telephony system, which has been in service for over 15 years. This critical update falls under the industry category of Software package and information systems (CPV 48000000) and encompasses IT services including consulting, software development, and support (CPV 72000000). Situated in the South East of the United Kingdom, the project involved a direct award procurement method, culminating in an award to Maintel on 21st March 2025. The contract, valued at £26,059.05, will commence on 1st April 2025 and conclude by 30th September 2025.

This tender presents significant business growth opportunities for firms specialising in telephony systems, support, and IT services. Given the nature of the project, small and medium enterprises (SMEs) with expertise in Avaya subscriptions, maintenance, and remote call management systems are well-suited to compete for similar future projects. The Isle of Wight Council's focus on upgrading its telephony infrastructure ensures continued substantial call handling capacity, an essential factor for businesses aiming to establish strong, ongoing partnerships in public sector procurement.

## Notice

The current Avaya telephony system has been in place for over 15 years and has reached end of serviceable life and manufacturer support and is due for replacement by end of September 2025. The Avaya telephony system is licensed to support 50 Call Centre Agents and 10 Supervisors. There are approximately 1800 standard user licenses used across all departments corporately receiving approximately 700,00 calls annually. To continue supporting our end of life Avaya Aura (7.1 suite) telephony platform we require the below: 1. Avaya subscription 2. Support and maintenance 3. Virsae remote call management system

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/565908af-ede0-4778-83c2-e06d0a111280 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Mar 2025 |
| Submission deadline | 21 Mar 2025 |
| Future notice date | Not specified |
| Award date | 21 Mar 2025 |
| Contract period | 31 Mar 2025 - 30 Sep 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £26,059 |
| Lots value | Not specified |
| Awards value | £26,059 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ISLE OF WIGHT COUNCIL |
| Locality | NEWPORT |
| Post town | Portsmouth |
| Postcode | PO30 1UD |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ34 Isle of Wight |
| Local authority | Isle of Wight |
| Electoral ward | Newport Central |
| Westminster constituency | Isle of Wight West |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MAINTEL |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 21 Mar 2025 at 13:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/565908af-ede0-4778-83c2-e06d0a111280

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/565908af-ede0-4778-83c2-e06d0a111280
  21st March 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.iow.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-769dc78c-7bd4-4ae8-b8ba-41dd6e66ad56. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-769dc78c-7bd4-4ae8-b8ba-41dd6e66ad56.json.