---
title: "Provision of Contact Centre Assessor"
ocid: "ocds-b5fd17-76a60800-852c-466b-a0ef-8b6d21302fd8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-76a60800-852c-466b-a0ef-8b6d21302fd8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-76a60800-852c-466b-a0ef-8b6d21302fd8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-76a60800-852c-466b-a0ef-8b6d21302fd8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DRIVER & VEHICLE LICENSING AGENCY"
published: "2019-10-17"
---

# Provision of Contact Centre Assessor

Buyer: DRIVER & VEHICLE LICENSING AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-76a60800-852c-466b-a0ef-8b6d21302fd8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-76a60800-852c-466b-a0ef-8b6d21302fd8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-76a60800-852c-466b-a0ef-8b6d21302fd8.json)

## Summary

The procurement process pertains to the provision of a Contact Centre Assessor, overseen by the Driver & Vehicle Licensing Agency, based in Swansea, Wales. This tender has completed its phase, with an award having been made on 9th October 2019, and the value of the contract is set at £15,000. The procurement method used was a direct single tender action, which is typically employed for contracts below the threshold. The contract period is scheduled from 14th October 2019 to 13th October 2022, offering a two-year engagement for the successful supplier.

This tender presents significant opportunities for businesses involved in system quality assurance assessment and review services, especially those capable of meeting the accreditation standards required by public sector contact centres. Small and medium-sized enterprises (SMEs) might find this a suitable opportunity, given their eligibility to compete. Providers with expertise in customer service excellence and staff care would be particularly well-positioned to grow their businesses through participation in similar future contracts.

## Notice

Contact Centres in the public sector had to have accreditation to a professional body. Membership reflects high standards of staff care and customer care. All Contact Centres in the public sector are accredited by the CCA. The accreditation allows us to benchmark with other Contact Centres. Supplier required to carry out annual assessment.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a4499db7-d651-4f60-b9b2-6895a7b6735a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Oct 2019 |
| Submission deadline | 19 Sep 2019 |
| Future notice date | Not specified |
| Award date | 8 Oct 2019 |
| Contract period | 13 Oct 2019 - 13 Oct 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £15,000 |
| Lots value | Not specified |
| Awards value | £15,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DRIVER & VEHICLE LICENSING AGENCY |
| Locality | SWANSEA |
| Post town | Swansea |
| Postcode | SA6 7JL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Mynydd-bach |
| Westminster constituency | Swansea West |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CCA GLOBAL |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72225000 - System quality assurance assessment and review services

## Release History

- 17 Oct 2019 at 10:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a4499db7-d651-4f60-b9b2-6895a7b6735a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a4499db7-d651-4f60-b9b2-6895a7b6735a
  17th October 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-76a60800-852c-466b-a0ef-8b6d21302fd8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-76a60800-852c-466b-a0ef-8b6d21302fd8.json.