---
title: "Brent Out of Hours Telephone Anwering Service"
ocid: "ocds-b5fd17-76b5a854-adca-11e6-9901-0019b9f3037b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-76b5a854-adca-11e6-9901-0019b9f3037b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-76b5a854-adca-11e6-9901-0019b9f3037b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-76b5a854-adca-11e6-9901-0019b9f3037b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF BRENT"
published: "2017-04-04"
---

# Brent Out of Hours Telephone Anwering Service

Buyer: LONDON BOROUGH OF BRENT  
Current stage: Award  
OCID: ocds-b5fd17-76b5a854-adca-11e6-9901-0019b9f3037b

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## Summary

The London Borough of Brent has recently awarded a contract for the "Brent Out of Hours Telephone Answering Service," which will serve both Brent Council and Brent Housing Partnership. This tender, classified under telephone-answering services, carries a contract value of £120,000 and is set to commence on 3rd April 2017, lasting for a period of two years with a potential extension of one additional year. The procurement method utilised was a selective tender under a restricted procedure, with the tender period concluding on 15th December 2016. The service will be delivered in London, United Kingdom.

This contract presents a significant opportunity for small and medium-sized enterprises (SMEs) or voluntary, community, and social enterprises (VCSEs) that specialise in telephone-answering services. Businesses that can offer robust and reliable out-of-hours communication solutions are well-suited to compete for such contracts. Engaging in this procurement process could enable these businesses to expand their service offerings and customer base within the public sector, particularly in the realm of local government services.

## Notice

A contract for providing an out of hours telephone answering service for Brent Council and Brent Housing Partnership. The contract will be for 2 years with a possible further one year extension.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ef7326ef-3521-4ddd-b301-01b3172a6343 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Apr 2017 |
| Submission deadline | 15 Dec 2016 |
| Future notice date | Not specified |
| Award date | 28 Feb 2017 |
| Contract period | 2 Apr 2017 - 3 Apr 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £170,000 |
| Lots value | Not specified |
| Awards value | £120,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF BRENT |
| Locality | WEMBLEY |
| Post town | Harrow |
| Postcode | HA9 0FJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI72 Brent |
| Local authority | Brent |
| Electoral ward | Wembley Park |
| Westminster constituency | Brent West |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | SPS DOORGUARD; SPS DOORGUARD LIMITE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 4 Apr 2017 at 09:41 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ef7326ef-3521-4ddd-b301-01b3172a6343
- 3 Apr 2017 at 14:30 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ef7326ef-3521-4ddd-b301-01b3172a6343
- 18 Nov 2016 at 20:15 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ef7326ef-3521-4ddd-b301-01b3172a6343

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ef7326ef-3521-4ddd-b301-01b3172a6343
  16th November 2016 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=e1394689-3aab-e611-8118-000c29c9ba21
  Advert

## Notice URLs

- http://www.brent.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-76b5a854-adca-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-76b5a854-adca-11e6-9901-0019b9f3037b.json.