---
title: "Freshdesk Cloud Software"
ocid: "ocds-b5fd17-76bd90ea-672a-4617-a94b-953b36620743"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-76bd90ea-672a-4617-a94b-953b36620743"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-76bd90ea-672a-4617-a94b-953b36620743.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-76bd90ea-672a-4617-a94b-953b36620743.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HEE"
published: "2023-07-03"
---

# Freshdesk Cloud Software

Buyer: HEE  
Current stage: Award  
OCID: ocds-b5fd17-76bd90ea-672a-4617-a94b-953b36620743

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-76bd90ea-672a-4617-a94b-953b36620743)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-76bd90ea-672a-4617-a94b-953b36620743.json)

## Summary

The Health Education England (HEE) has recently awarded a contract for the procurement of Freshdesk Cloud Software, valued at £67,620 GBP. The procurement method used was a limited competitive quotation process below the threshold. The contract period starts on 3rd July 2020 and ends on 3rd July 2021. The award was made to Freshworks Inc. The tender process concluded on 2nd July 2020. HEE, based in Leeds, UK, was the buyer in this procurement process, and the contract was awarded on 28th March 2023.

This award presents opportunities for businesses in the software-related services industry, particularly those offering service management licenses. Companies well-suited to compete would need to provide competitive quotations and have the capability to deliver cloud software services. Businesses aiming to collaborate with HEE or access the UK public procurement market for IT services could benefit from exploring similar future opportunities within this industry category.

## Notice

Freshdesk service management licenses.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9dada658-c529-4a26-9d30-5fb1735233cb |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Jul 2023 |
| Submission deadline | 2 Jul 2020 |
| Future notice date | Not specified |
| Award date | 27 Mar 2023 |
| Contract period | 2 Jul 2020 - 3 Jul 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £67,620 |
| Lots value | Not specified |
| Awards value | £67,620 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HEE |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 4PL |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72260000 - Software-related services

## Release History

- 3 Jul 2023 at 14:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9dada658-c529-4a26-9d30-5fb1735233cb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9dada658-c529-4a26-9d30-5fb1735233cb
  3rd July 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9406e05d-0369-4953-a8fc-b9ca82b22373
  HEE-Gcloud-03-07-2020_final signed (5)_0001 - redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-76bd90ea-672a-4617-a94b-953b36620743. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-76bd90ea-672a-4617-a94b-953b36620743.json.