--- title: "Homelessness Out of Hours Service" ocid: "ocds-b5fd17-76d75532-1379-45ff-8fad-a8e35cc3e5f2" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-76d75532-1379-45ff-8fad-a8e35cc3e5f2" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-76d75532-1379-45ff-8fad-a8e35cc3e5f2.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-76d75532-1379-45ff-8fad-a8e35cc3e5f2.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2024-07-10" --- # Homelessness Out of Hours Service Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-76d75532-1379-45ff-8fad-a8e35cc3e5f2 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-76d75532-1379-45ff-8fad-a8e35cc3e5f2) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-76d75532-1379-45ff-8fad-a8e35cc3e5f2.json) ## Summary Sandwell Metropolitan Borough Council has issued a tender for the provision of a Homelessness Out of Hours Service, which involves handling emergency calls from individuals and families facing homelessness during specified night-time hours. The contract is for an initial 12-month period, with potential extension up to three years, and interested providers can submit quotations by the tender period end date of 26th July 2024. The service requires handling calls on weekday evenings and throughout weekends, making it suitable for providers experienced in offering out-of-hours support or 24/7 cover within their operations. This opportunity falls under the industry category of Other community, social and personal services. Sandwell Council is the contracting authority for this open procurement, using the Open procedure (below threshold) method. The contract period is set to begin on 1st August 2024 and run until 31st July 2027. Businesses capable of providing timely and supportive emergency accommodation services would be well-suited to compete for this tender, helping to address critical social needs within the local community. ## Notice Sandwell Council is looking for a provider for Housing Solutions Out of Hours service provision for an initial 12 month period or up to three years depending on the quote value (in line with procurement thresholds). The service we are looking to source is to provide emergency out of hours call handling of households presenting as homeless. The calls will be from individuals and families who find themselves with nowhere to stay that night due to a range of issues, most commonly family/friends asking them to leave, eviction from private rented properties and incidents of domestic abuse. The Housing Solutions is looking for a provider for the following: o Receive the initial call o Triage the situation (using a defined flow chart - which will include checking whether the council has ended a duty to the family) o Identify whether the council would owe an emergency accommodation duty (using defined flow chart) o Direct any single/ non-priority cases to options they can explore themselves including hostels etc o Secure temporary accommodation for families/ people with priority from a list of providers/ capacity which will be updated by 5pm each day o Make contact with bed and breakfast provider to make referral and book the family in o Advise the customer of where to go for temporary accommodation o Provide a daily list of basic information to the service of all people/ households placed during out of hours On average the council receives around 4 calls per night (this has been as high as 13 in one period and is regularly as low as 0) during out of hours shifts. This includes weekends. The out of hours service would need to take these calls during the following timescales: 1. Monday from 5:30pm to 9:00am Tuesday 2. Tuesday from 5:30pm to 9:00am Wednesday 3. Wednesday from 5:30pm to 9:00am Thursday 4. Thursday from 5:30pm to 9:00am Friday 5. Friday from 5:00pm to 9:00am Monday A number will be provided for a manager within the service should anything need escalating, however, we would expect this to be the exception rather than the norm. The service believes this will suit a provider who already provides out of hours cover on behalf of other local authorities/ agencies or an organisation who can provide this in addition to 24/7 cover within their existing operations/ premises e.g. a hostel or supported accommodation provider with 24 hour staffing. Please feel free to contact me if you need any further clarification or for further discussion. Additional information: Please submit quotations either through intend or via email to karl_robinson@sandwell.gov.uk Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/aa83eff2-cf0b-4a47-aea7-db08e2545244 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 10 Jul 2024 | | Submission deadline | 26 Jul 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Aug 2024 - 31 Jul 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B69 3DE | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | Oldbury | | Westminster constituency | West Bromwich | | Delivery location | Not specified | ## CPV Codes ### Divisions - 98 - Other community, social and personal services ### Codes - 98000000 - Other community, social and personal services ## Release History - 10 Jul 2024 at 10:41 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/aa83eff2-cf0b-4a47-aea7-db08e2545244 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/aa83eff2-cf0b-4a47-aea7-db08e2545244 10th July 2024 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-76d75532-1379-45ff-8fad-a8e35cc3e5f2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-76d75532-1379-45ff-8fad-a8e35cc3e5f2.json.