---
title: "Electronic Call Monitoring"
ocid: "ocds-b5fd17-76e3a535-af54-4eee-a9a0-59ae1962d7bb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-76e3a535-af54-4eee-a9a0-59ae1962d7bb"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-76e3a535-af54-4eee-a9a0-59ae1962d7bb.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-76e3a535-af54-4eee-a9a0-59ae1962d7bb.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "LONDON BOROUGH OF LAMBETH"
published: "2024-09-20"
---

# Electronic Call Monitoring

Buyer: LONDON BOROUGH OF LAMBETH  
Current stage: Tender  
OCID: ocds-b5fd17-76e3a535-af54-4eee-a9a0-59ae1962d7bb

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## Summary

The London Borough of Lambeth is in the procurement stage for an "Electronic Call Monitoring" service, specifically targeted at the health and social work services industry category. This procurement, classified under CPV codes such as 85000000 for health and social work services and 48000000 for software package and information systems, aims to enhance the monitoring of homecare services within the adult social care department. Key dates include the tender period end date of 21 October 2024, with the contract expected to commence on 1 February 2025 and conclude on 30 April 2031. The procurement method is an open procedure, making it accessible to a wide range of potential suppliers, particularly SMEs, which are explicitly noted as suitable participants in the tender process.

This tender offers significant business growth opportunities, particularly for companies specialising in health and social care software systems. Small and medium-sized enterprises (SMEs) with capabilities in electronic monitoring solutions for social care services can leverage this opportunity to secure a long-term contract with a prominent London borough. By contributing to this project, businesses can gain a foothold in the public sector, potentially leading to further opportunities within similar domains and public service contracts. Given the open procurement method, this tender is well-suited for innovative and agile businesses that can meet the detailed service requirements set forth by the London Borough of Lambeth.

## Notice

London Borough of Lambeth is procuring an Electronic Call Monitoring service. The aim of the service is to continue to provide an electronic monitoring system to the adult social care department in relation to homecare services. This will enable Lambeth to monitor when care is being delivered and if it is in line with client care and support plans. It will also ensure that the costs associated with care delivery are in line with the actual hours of care delivered rather than what is commissioned.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f27f3b2e-f403-408f-8db0-e125320e5d96 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Sep 2024 |
| Submission deadline | 21 Oct 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Feb 2025 - 30 Apr 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF LAMBETH |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW2 1RW |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Brixton Acre Lane |
| Westminster constituency | Clapham and Brixton Hill |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 75 - Administration, defence and social security services
- 85 - Health and social work services

### Codes

- 48000000 - Software package and information systems
- 75200000 - Provision of services to the community
- 85000000 - Health and social work services
- 85300000 - Social work and related services
- 85323000 - Community health services

## Release History

- 20 Sep 2024 at 17:07 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f27f3b2e-f403-408f-8db0-e125320e5d96

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f27f3b2e-f403-408f-8db0-e125320e5d96
  20th September 2024 - Opportunity notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=85912&B=LBLAMBETH
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/18
  User / Company

## Notice URLs

- http://www.lambeth.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-76e3a535-af54-4eee-a9a0-59ae1962d7bb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-76e3a535-af54-4eee-a9a0-59ae1962d7bb.json.