---
title: "Call Centre Solution"
ocid: "ocds-b5fd17-7721e962-d837-496e-a131-34f40562275d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7721e962-d837-496e-a131-34f40562275d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7721e962-d837-496e-a131-34f40562275d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7721e962-d837-496e-a131-34f40562275d.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "SOUTHERN HOUSING"
published: "2023-10-19"
---

# Call Centre Solution

Buyer: SOUTHERN HOUSING  
Current stage: Tender  
OCID: ocds-b5fd17-7721e962-d837-496e-a131-34f40562275d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7721e962-d837-496e-a131-34f40562275d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7721e962-d837-496e-a131-34f40562275d.json)

## Summary

The buying organisation Southern Housing has initiated a tender process for a Call Centre Solution in the services industry category. The procurement stage is currently active, with a tender period ending on 21st November 2023 and a contract period starting on 2nd December 2024 and ending on 1st December 2029. The location for delivery includes the South East and London regions in the United Kingdom.

This tender for a cloud omni-channel contact centre solution by Southern Housing presents opportunities for businesses, especially those in the telecommunications services sector. With a focus on seamless customer and colleague experiences, businesses that specialise in advanced and future-facing communication technologies would be well-suited to compete. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate, given the suitability preference indicated in the procurement details.

## Notice

To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a219aa17-c5bc-4c14-a5ff-b8a18cf382d4 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Oct 2023 |
| Submission deadline | 21 Nov 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 2 Dec 2024 - 1 Dec 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTHERN HOUSING |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC1M 5LA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Clerkenwell |
| Westminster constituency | Islington South and Finsbury |
| Delivery location | TLI London, TLJ South East (England) |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 19 Oct 2023 at 16:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a219aa17-c5bc-4c14-a5ff-b8a18cf382d4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a219aa17-c5bc-4c14-a5ff-b8a18cf382d4
  19th October 2023 - Opportunity notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=OCT167215
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.southernhousing.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7721e962-d837-496e-a131-34f40562275d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7721e962-d837-496e-a131-34f40562275d.json.