---
title: "Cambridge City Council - Tenant Perception Survey"
ocid: "ocds-b5fd17-77312641-2ef0-451c-8106-a64f0bf1c7da"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-77312641-2ef0-451c-8106-a64f0bf1c7da"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-77312641-2ef0-451c-8106-a64f0bf1c7da.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-77312641-2ef0-451c-8106-a64f0bf1c7da.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CAMBRIDGE CITY COUNCIL"
published: "2024-07-22"
---

# Cambridge City Council - Tenant Perception Survey

Buyer: CAMBRIDGE CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-77312641-2ef0-451c-8106-a64f0bf1c7da

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## Summary

Cambridge City Council is seeking a company to conduct tenant perception surveys over a three-year period, covering various regions within England. This initiative focuses on collating Tenant Satisfaction Measures (TSMs) for all tenants in the first two years (2023/24 and 2024/25) and conducting a more in-depth survey in the third year (2025/26). The project falls under the survey services industry category with procurement activities currently in the award stage. The contract, valued at £75,000, will run from 2 January 2024 to 1 January 2027. The process employed was an open procedure, with Cambridge City Council acting as the buying organisation.

This tender represents a significant opportunity for businesses specialising in survey services, customer satisfaction surveys, and customer survey services. Companies capable of managing multi-channel survey responses (postal, telephone, text message, and online) and offering reasonable adjustments for language barriers or disabilities are well-suited for this contract. Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) are particularly encouraged to compete, given the council's openness to diverse suppliers. The successful execution of these surveys can enhance business credibility and provide unique data analysis opportunities within the regulated housing sector.

## Notice

Cambridge City Council requires a company to design and carry out tenant perception surveys to collate its Tenant Satisfaction Measures (TSMs) in Years 1 and 2 (2023/24 and 2024/25) and then a more in-depth survey in Year 3 (2025/26). Residents should be able to respond to the survey by post, telephone, text message, and online. Reasonable adjustments should be made where residents are unable to respond by the provided methods, for example language barrier or disability. The three surveys required are: * Year 1 (2023/24) - TSMs for all tenants * Year 2 (2024/25) - TSMs for all tenants * Year 3 (2025/26) - In-depth survey for all residents (tenants and leaseholders) Breakdown of residents as of August 2023: * General needs tenants - 6790 * Sheltered housing tenants - 513 * Shared Ownership - 86 * Leaseholders - 1184 To comply with the Regulator of Social Housing's (RSH) proposed Code of Practice, the survey results should be able to be filtered by: * Specific property types such as general housing or housing for older people * Geographical areas such as specific streets and/or wards * Specific tenant groups such as tenants who share protected characteristics The last tenant and leaseholder satisfaction survey took place in winter 2022, where we asked residents the TSMs for the first time, however this data will be out of date for the summer 2024 submission. With the new survey, we aim to gather information and data to comply with the RSH proposed Consumer Standards, particularly the Transparency, Influence and Accountability Standard, to improve openness with our tenants and leaseholders. Address data will be provided by the council to the survey company, who will manage the logistics, posting and receipt of completed surveys - as well as help/support for residents who require assistance in completing their surveys. The survey company will collate all data and present it back to council in an agreed format that can be easily manipulated in-house and adapted for use with our own systems.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/49e3f811-1a59-4517-a52d-57efc48caad9 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jul 2024 |
| Submission deadline | 6 Nov 2023 |
| Future notice date | Not specified |
| Award date | 13 Dec 2023 |
| Contract period | 2 Jan 2024 - 1 Jan 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £75,000 |
| Lots value | Not specified |
| Awards value | £75,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAMBRIDGE CITY COUNCIL |
| Locality | CAMBRIDGE |
| Post town | Cambridge |
| Postcode | CB2 3QJ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH42 Cambridgeshire CC |
| Local authority | Cambridge |
| Electoral ward | Market |
| Westminster constituency | Cambridge |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACUITY RESEARCH & PRACTICE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 22 Jul 2024 at 13:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/49e3f811-1a59-4517-a52d-57efc48caad9
- 6 Oct 2023 at 14:09 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c711e3d0-3392-40e6-8c2a-6c961e3d54f5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/49e3f811-1a59-4517-a52d-57efc48caad9
  22nd July 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/c711e3d0-3392-40e6-8c2a-6c961e3d54f5
  6th October 2023 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=4fbad912-4664-ee11-8124-005056b64545&fromProjectDashboard=True
  link to advert

## Provenance

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